Charming, dog Friendly Countryside Retreat

I booked this location for my two adult daughters and my toddler grandson. I am sorry to say that the shower wasn't working the glass shower screen was broken off its hinge and fell on top of my 7 month pregnant daughter and grandson. The Hot water bath tap came out so slowly a shallow bath took an hour to run. The throws in the living room stunk of dogs. There were cobwebs, dead and dying wasps in the main bedroom. However the most disappointing aspect is that Idyllic Retreats host Tulluha Ene denied there was an issue with any of our concerns especially with the shower and bath and after saying she'd get a handy man to fix it went completely off the radar and now refuses to give a refund or to admit there was anything wrong at all. I have a dog and a historic old property. There is no excuse to book people into a location that is unsafe unclean and with no washing facilities. Such a disappointment the management is not more professional.