Queen of Zlatibor

No nos hicieron la cama alegando que en su código interno nosotros ya la dejamos lo suficientemente arreglada que entendieron que no había más a hacer en ella. Reclamamos en recepción pero a la hora de la verdad se quedó sin hacer por su parte.

The location is very good. 15 minutes away from center on foot, and yet far enough from all the Zlatibor's ugly urbanism. We had an apartment on the wide with a view of Tornik and Čigota and it was lovely. It is also super nice that the kids playroom was open the whole day and little guys enjoyed it very much. One of the highlights is definitely the breakfast, which was top class - both in quality and choices. Spa area is also very nice.

To start with smaller things, the hotel is like most of Zlatibor's accomodations - shiny on the outside, with a lot of flaws. On the second day the shower hose flew out of the wall directly at my wife while she was showering, along with a blast of water, also the hair dryer died after 5 minutes of usage. To be fair both issues were reported to staff and were fixed promptly. Room has no instructions whatsoever - on usage of phone, TVs, AC etc. so mostly you have to guess how stuff works. Do not disturb button means nothing to the cleaning as they will knock anyway. Sound isolation is very bad, which will come again into play in the last point. The room temperature is set by the hotel centrally and no matter what you change on the thermostat, it was 22 degrees the whole time. I guess the hotel disables the heating according to the calendar, and not according to the actual outside temperature. Whether a guest wants more than 22 degrees should be a guest's decision and not the hotel's. Balcony is lovely, however has no outside furniture, so if you want to enjoy the view and the fresh air, you will have to stand there. And now, cherry on top, on the last day of our visit, the hotel accommodated 8 busses of teenage school trip, and completely mixed them with regular guests and families. The mixture of mentioned bad sound isolation and the occupation of the hotel by 300 teenagers is not something you expect from a facility that advertises as "find your peace". It was very badly organized and managed, and such tours should not be a part of a hotel of such status. It ruined our stay, as we had two small kids, and I was ready to rate this far lower were it not for a 10% discount that a hotel offered as an apology.

Svidjelo mi se skoro sve .

Manjak osoblja u spa djelu i nema usluga sto su na bookingu navede nego samo odredjene na lici mjesta.