Ficus Hotel

Very old hotel requiring immediate renovation

Be aware not all amenities listed are available. Front office people will huff and puff over the phone when you ask for extra towels (1st time calling and requesting). Basic amenities like TV and WiFi doesn’t work. They shrug it off and don’t do anything about. I went of the next day to speak to the manager about this his name is Luis and hung the phone up. Didn’t even try to fix the problem. So rude!

Excellent staff

.

Checking in was easy

Good except doesnt have parking area

It's not as bad as what the negative reviews say. You get what you pay for but over all I was comfortable and I check in at 3am. I would stay again

.

Hotel is on the campus of hospital complex. It was indeed "hospital" cold and clean on the inside. TV did not work. Cover on shower drain was loosed and aside, exposing a rusty drain fixture. Parking garage was in 25 feet of the "facility". However, the entrance was a quarter mile circle away. There was no escaping this solemn, eerie feel that I didn't belong there. Was reminded of "The Shining"... "Here's Johnny!" And yet again in PR, I was given the Staff Quarters, instead of a regular room. Did not feel at ease nor welcome. Front desk personnel disappear into the rooms to take naps or "whatever"... You call a number to summon them. Yeah, i'll be sure to look this place on my next visit... and go the other way...

We booked a room online as it showed availability. We get to the hotel and were told we couldn’t check in after we called because no one was at the front desk and as we asked what time to come back for check in we got hung up on. After a few hours we received a email stating that our room was canceled due to no power in the hotel, we called to figure out options and we were told that they had no rooms available regardless so we couldn’t stay and they couldn’t accommodate us, we asked why weren’t we notified before hand, as when we called no one said anything about no rooms being unavailable and no one was at the front desk, the guy over the phone said someone should of been at the front and should of told us they had no rooms available, after about two hours of being on the phone with this hotel they told us we couldn’t even get a refund as they have a no refund policy but yet they never had a room available for us to stay so how is it that we couldn’t get a refund, so we went back and forth for a while and just to end up with no refund and no room to stay in and now we have to fight and report this is our credit card company because they refuse to help. No manager or supervisor was available and as the days past we still haven’t been able to reach anyone to help with a refund, we stood stranded for the night. Hotels.com also has fault in this for allowing bookings with no rooms available.