Sisombat Plaza Hotel

Everything is fine but the staff.

We were very excited to try the tubing activity, so we asked our hotel in advance to provide information and help us book the tour. However, the staff member we chatted with assured us it wasn’t a problem, saying there were plenty of operators and they could arrange for one to pick us up when we arrived. This gave us confidence, so we didn’t make any prior arrangements. On the day of our arrival, we rushed to check in at the hotel and immediately asked if they could call an operator, as we were eager to drop our bags and start the activity. To our disappointment, they told us everything was fully booked, and no operators were available. This completely disrupted our short stay in Vang Vieng, forcing us to reschedule for the next day and sacrifice some of the other activities we had planned. When we finally went tubing the next day, we had agreed with the provider that they would drop us back at the hotel after the activity. However, the driver left us at the tubing endpoint and insisted we walk back on our own. While the distance wasn’t too far, it was frustrating since it wasn’t part of the agreement. We returned to the hotel to complain, as this miscommunication had already caused enough inconvenience. After a lengthy back-and-forth investigation between the hotel and the service provider, they decided to refund us only 50,000 LAK out of the total cost of over 1 million LAK. If you’re wondering, yes, it’s just 50,000 LAK! One piece of advice: avoid relying on the hotel to book or hire transportation for you. Instead, you can easily walk out to the parking area and find a driver yourself—it’ll cost you 50% less!

Excellent breakfast, comfy beds, clean rooms and great customer service.

Absolutely nothing.

Loved the rooftop space for sunset and sunrise yoga on my own. Loved how light and bright our room was (ours had a perfect sunrise view from the bed). Large lobby space to play card games with friends. The location was central and it had a pool (although there were no loungers and it was frigid temperature). They also provided some breakfast options.

The rooftop lounge as they called it had nowhere to sit so hard space to utilize. The breakfast was very Asian heavy with 95% meat options (we are vegetarian). Thankfully you can order two scrambled eggs fresh to go with your toast and fruit. The rooms, Al thought clean on the surface, could use a deep cleaning. We had a huge spider web next to our bed, the shower floor needed a good scrubbing and the drain wasn’t flowing so our bathroom started to flood after each shower, and our towel rack was broken. When the cleaning staff did come in they didn’t provide new coffee packs or take any towels on the ground, they did however switch out towels we had hanging. Just a few oddities. The front desk staff didn’t greet you each time you walked in, some actually looked at you and purposely turned away. A few simple fixes could make this place a 10.

The room was all ok, as booked.

Despite the fact that the website shows that the hotel is having a restaurant, it appeared the hotel does not serve lunch or dinner. Really disappointing. We booked a hotel shuttle from the Railway station to the hotel. When we arrived at the railway station on time, there was no hotel shuttle. we waited half an hour, and then decided to take a tuk-tuk to the hotel. On arrival at the hotel, the staff mentioned that they forgot to send the shuttle!! Reception staff not English speaking. Finally a staff by the name if Linda arrived and assisted to get things going, including hotel shuttle from hotel to the railway station on the 16th

Very clean and well maintained. Had a decent breakfast. Overall, it was a good stay.

I have no complaints

It was clean

Staff couldn’t speak English properly. Internet was really poor Air conditioning was really loud in the room