Hotel Karisimbi

Keven ,Mike ,Jannet ,Aisha , was fantastic people ,very helpful, very friendly , working with smiling and positive energy , anything you ask them they will give attention and respond you so fast . They are amazing people ,they made me that I am at my home with my family . Room is very big and clean . Food is fantastic and restaurant is very clean and stuff are very professional. Location is very good , is very near from down town .

Spacious room (206) on the first floor. Cleanliness & Maintenance o.k. 2 comfortable seats and a small balcony. Walk-in shower with instantly hot water. Breakfast good (a la carte, no buffet because just a few guests). My compliments to the breakfast waitress, ms. Ortence. Speaking good English and attentive service with a smile.

Although there was a picture of a (small) swimming pool on the Booking.com site, it was empty, no water! I have been here a few times in the past and the swimming pool was not available any time. Better close the pool, put earth in it and make it a nice green garden with a few tables-chairs and parasols. Guests will like that. There was a large wardrobe in my room but no hangers, not even one!

Nice

No elevator

The hospitality and reception from their staff The complimentary breakfast The location

The non compatible electric socket to power my laptop and phone Some old fashion furniture/bedding 🛌

Their services and customer care is exceptional. Their staff are highly professional, especially Kevin Ntwari the front desk staff.