Vive Hotel

I had high hopes for our first stay at Vive in Hastings, as Hastings desperately needs an injection of reasonably priced decent hotels. However we had NO SLEEP at all due to excessive room + hotel temperature; noise; and light polution. The hotel was SOOOO hot (on a cool day). Even the corridoors. The heat hit you as soon as you walked in. Although a fan was in the room (which should have been an indication of what was to come) it was impossible to regulate the room temperature. There was a thermostat in the room, that was set on lowest setting. Opened a window, but gave little relief, and there was so much road noise. There was also a constant 'humming' noise, which we believe was from a ceiling air vent (which gave no comfort to the extreme temperature). The curtains, although with blackout lining, did not meet in the middle, and had spaces all round the outside letting light in day and night! The noise of the buses and traffic together with the bright lights outside; and the excessively hot temperature made it impossible to sleep. We also left a quality shirt behind in the wardrobe (our fault), but on contacting reception it was nowhere to be found! (Cleaner obviously had a good tip!)

This place deserves no stars. Travelling from the USA i had booked one night and arranged to meet friends at 5pm. Checkin was at 3, when i went there, room was not ready, came back at 4.30pm room still not ready so they switched me to another another room. When i got to the room there was no bed linen, no towels and no toilet paper, the room was dirty and had not been cleaned and there were dirty pots in the sink. I complained to the front desk and all i got was "it's not my fault, i told you the room wasn't ready" (the other one). so it appears they switched me from one dirty room to another. I was already late to meet my friends and asked for the missing stuff to be brought to my room so i could shower and leave. A guy came to the room with TP and sheets but no towels, when i asked for towels he walked away, brought towels and not the TP or sheets. then i asked him to get me TP. He looked like a dog that had been shown a card trick. He then offered to change the bed linen and i told him to come back in 30 mins after i had showered and he would have all evening to clean the room and put clean linen on the bed. I came back 7 hours later at 12:30am to find nothing had been done, so i slept on top of a comforter, showered in the morning and left ASAP. It looked like they had 3 people running the place, completely and utterly understaffed and those that were there were incompetent and uncaring. A disgrace of a hotel and i will be asking for a full refund of my money.

Staff lovely and friendly, the hotel is mainly clean and tidy. However couldn't get onto wifi a couple of the days and cooker wouldn't turn on or cut off on me half way. Also shower clogged up. The app for the laundry doesn't work for android so had to use my colleagues phone to be able to wash my clothes

No air conditioning- extremely hot.

Stay away. I reserved a room via hotels.com but when I wanted to check-in they told that they are fully booked and theres no room available and ask for a refund. Worst hotel experience in my life.

Let down by hotel and hotels.com. About 3 hours before arriving, we booked it! A last minute thing. There was nothing to state that the hotel had no water, so we booked the non-cancellation stay and arrived to fine we could not shower, run taps, wash hands, flush the toilet or cook properly. We were mis-sold our room as there was no warning and the email from reception to welcome us that arrived a day late also had no mention or warning. They put money over the customer experience and hid behind the cancellation policy to avoid giving our money back. We had no choice but to stay and were given 6 bottles of water! The toilet situation was revolting and not being able to shower after an afternoon at the beach was also horrible. Hotels.com said the hotel refused to refund us. I asked again and we got a 30% refund! I would have come back to this hotel as the room was nice and it’s a convenient location, but that was dependent on the treating us better than they have. It’s not their fault a water main broke. Had I’d happened during our stay, I would have been ok, but charging someone in full a day after knowing the issue and not warning people upon booking is mis-selling and dishonest. Therefore I would warn you to avoid as their policy is money first, customer 2nd.

Central location, new hotel modern decor. Great place to day

An absolute shambles, worst hotel I have ever stayed in. Got there and was greeted so off to a good start quickly followed by my room key not working, walked down to reception to get another one, had to be walked to my room so they could open the door for me still no key for my room, then had a knock on my door 30 minutes later with a new key for my room tested it and still did not work, waited another 30 minutes got another key and finally it worked. An hour of sitting around waiting for a key fob to be provided, chose this property as it looked very nice and like they had a decent clientele so thought I would get a good night sleep. Was woken up at 3am in the morning to loud TVs playing in other rooms, the walls are super thin you can hear other people's toilets flush, called the reception at 4am as wanted to make sure I wasn't being unfair but the noise didn't quieten down. Reception said they would investigate left it another hour and still loud TVs playing so hadn't been investigated or anything done at all. Finally I contacted reception again at about 5am I finally heard someone visit the room next to me. Silence at last, if you have any type of driving or important meeting or just something where you need a good night's sleep I would avoid this, had to end up staying in Birmingham as I was just too tired to continue driving so cost me extra money. Property wouldn't refund my stay or offer any kind of compensation at all. Never had such a bad experience.Do not recommend

Room was lovely , staff the same. But the road that runs next to this hotel is incredibly load , street racing , fights , bottles being smashed. I’m half deaf and was still woken by very loud noises 3 separate times.

Always a great place to stay.