Cocana Resort Gili Trawangan

Excellent hotel. Amazing place to stay. Only positive emotions

L’accès semi privé à la piscine devant chaque chambre c’est vraiment top !

À part les cours de plongés il n’y a aucun autre excursions proposées ou indiquées pour aider les clients c’est dommage. Ni location de vélo ou scooter.

Hi. Generally I don’t give extreme ratings but the experience here has lead me to write a detailed review in case someone is planning to spend about INR 68000 for two nights at this place and it’s worth. There are only two positives: the Villas are extremely nice and the food quality is great. Having said that, the services are extremely poor, even if relates to any emergency or basic needs. Will suffice to say that none of the services, not a single one, was ever delivered in time or without us being irritated to the extreme and with no regret by the staff too. For example: 1. No toothbrush or hair combs in that entire villa. 2. Even if you go to spa in time they give you an appointment of the next day so if you aren’t staying for multiple days, spa is useless for you. 3. They recommended an external provider for snorkelling which was nothing but a death experience. All they did was to express regret. 4. Their reception number never picks up or nobody understands what you are asking for. No senior staff at all, no escalation nothing. 5. They have an application which they ask you to download through which you can order food etc in room, which breaks down and when you order food, you get a message after half an hour stating that they didn’t receive the order earlier since system wasn’t working and therefore it will take another 1 hour that too after multiple calls and follow up, so you will end up dying either of starvation of frustration. Happened on both the nights of stay. 6. The main door locks get stuck by the sheer inexperience of their cleaning staff. 7. Despite multiple requests while booking and even the day before telling our designated time of arrival no check in requests heeded to. 8. You call for anything and they don’t bother, for eg.

I highly recommend to stay here! Really cosy, very clean, food was very tasty the staff very attentive and reactive.

La tranquilidad de la zona del hotel, la amabilidad del personal y las instalaciones. La comida super rica! Te dan una bebida de cortesia a la llegada.

Loved the staff, very responsive and friendly. The place is in great location and food is amazing from the kitchen. Couldn’t recommend this place enough!!!!