JW Marriott St. Maarten Beach Resort & Spa

We had a wonderful stay at the Marriot from 7/23-7/27. The staff were extremely friendly and nice. The hotel is gorgeous. We loved our room. Our only complaint is that they need to move the breakfast. The lunch and dinner menu was very good. The dinner menu choice were excellent and the food was soooooo good. However, we was very disappointed with the breakfast.

From the moment I arrived, I was enveloped in an atmosphere of warmth and impeccable service. The staff greeted me with genuine smiles and were incredibly efficient during check-in. My room was not only spotless but also beautifully designed, offering a serene space to unwind after a long day. The attention to detail was evident, from the high-quality linens to the thoughtfully curated amenities. What truly set this hotel apart was the exceptional level of care provided by the staff. Every request was met with enthusiasm and a willingness to go above and beyond. The concierge was a treasure. My stay at this hotel was nothing short of perfect. It's rare to find a place that so seamlessly combines luxury with genuine hospitality. I wholeheartedly recommend this hotel to anyone seeking an unforgettable experience. It’s not just a place to stay; it’s a destination in itself.

The positive aspects of the property included standard Marriott amenities and satisfactory room accommodations. However, the property's beach maintenance presented significant issues, with improperly cleaned seaweed resulting in an offensive odor. Furthermore, the limited restaurant availability, with only one establishment open during the week-long stay and a restricted menu, detracted from the overall guest experience. The booking information should accurately reflect the property's current state, aligning with the advertisement. Currently, only one restaurant is operational. Furthermore, the property's proximity to the beach results in an unpleasant odor due to accumulated seaweed. The location is remote, necessitating a 35-45 minute drive to access suitable beaches or dining establishments. Do your self a favor and don't book here, also staff are not rude but very unhappy or just force to work personalities. You will be very lucky if you get a good morning or a smile around here.

I want to first and foremost state that the staff from the front doorman, to the front desk, waitstaff for the restaurant and by the pool and finally the cleaning staff were absolutely amazing so welcoming, kind and always willing to help. Two of my biggest disappointments were first the sargassum which didn’t give us any opportunity to enjoy the beach at our hotel. I know this is not your fault and I do appreciate the email advising me that we would not be able to use the beach which gave me an opportunity to look for other locations to go. My biggest upset was only having one restaurant open at night for dinner with the same menu every night. I was not made aware of the other restaurant being closed until I went to the front desk on the night it was supposed to be open. I was extremely disappointed there were a few days were we did day trips and came back to the hotel late in the day tired and we had to eat at the same restaurant with the same menu every night. I just wish if you are going to keep one restaurant open at least rotate the menu. Everything at the hotel is basically the same thing in all locations, even though the food was amazing it just gets boring when you are there for 7 days. The last thing I would also recommend would be to maybe have an atm machine especially when you are on that side of the island it’s very hard to find a location to get money and it would be very convenient to have an atm located at the hotel.

The beach area is bad, very strong seaweed smell around the property

Property was lovely, excellent service however it was that time of year in the North that the seaweed took over the beach. The hotel tried to contain it but the smell was overwhelming.

My experience at this resort was horrible. Upon arrival we were greeted properly! Got up to our room and it was filthy, hair everywhere, washcloths and our balcony was dirty. They came to clean our room while we were settled in. Each day we had lunch by the pool and we realized on the second day that they were giving us different menus with the same food and different prices. My mother spoke on this matter and they quickly snatched the menu from us. The power on the right side of the room did not work so I could not charge my phone at night. The power went out in the hotel one night and they told us that it was the whole island, it was not. We were without air for about an hour and a half. We could not access the beach as advertised due to the ridiculous amount of seaweed which I understand is nature but this was not conveyed to us. The taxi services that we paid for through JW Marriott was late picking us up from the airport and late getting us to our excursion which we had to pay extra for to even get on board. They were charging us credit card fees with someone from the island told us that that was illegal. The restaurants that are advertised in the resort were not open the service in the one restaurant that was open was terrible. My mother hurt herself in the sauna because they had wooden blocks that were not properly nailed to the ground and had nail sticking out of them. It seemed like every day something went wrong, which ruined our stay.

It was nice.

Overall, we had a great stay! The staff were friendly and helpful, the room was clean and comfortable, and the food/drinks were excellent. The only downside was the seaweed on the beach (Sargassum). It brought a strong fishy odor that made it difficult to enjoy the pool area, and the beach itself was covered in large piles of seaweed, making it inaccessible. While we still made use of the pool since we had paid for the experience, the seaweed did detract from the overall enjoyment a bit. We got notice about the seaweed 2 days before the trip from the resort and they gave options for others beaches in the area, which we went to. Before booking, do research on the time of year you are going to avoid Sargassum (piling of seaweed)

The staff was AMAZING! Our stay started weeks before arrival when Marla reached out to help plan our stay and was super responsive to all my inquiries. Then upon arrival, Frisner greeted us with the warmest and most welcoming smile. (more on Frisner later). At the front desk, Janis asked if we would be interested in a room upgrade but didn't stop there...to make sure the room and location met our expectations she asked Marlon (security) to show us the rooms before checking us in...Marlon gave us a little walking tour of the property as well and made great recommendations for local cuisine and attractions. During our stay Arnaldo was there each morning to greet us with a friendly smile and great advice on things to do on the island. We ended most days at the amazing pool (and swim up pool bar:) for drinks by Jean-Claude and light snacks delivered poolside by Shinde (Pan) and Jareese...their attention to our party and service was incredible. My wife and I had our first couples massage by Odalis and Aracelis at the Hibiscus Spa...HEAVEN! Back to Frisner...we were leaving for a beach day trip to the other side of the island and forgot towels...Frisner noticed and chased us down delivering the towels before we drove away. Amazing!