*F1*5GH* Setup for your most relaxed & amazing stay + Free Parking + Free Fast WiFi *

The property was warm and cosy, after we were directed how to work the heating. Bed was clean and cosy. The only concern was an electricity main box was right in the hallway at nearly floor level. We had to keep monitoring our two year old not to go there and turn it off, or worse still injure himself. Other than that the property was really nice.

The customer service was very poor, with staff really curt and borderline rude on the phone, frequently dropping the call when we were trying to clarify some issues. The booking process did not mention any security deposit, until after making the non-refundable booking for the property. They refused to direct us on how and where to get the keys until we had paid the deposit. Had it been we didn't carry the additional amount, our payment would have gone down the drains. It was expected that that requirement should have been disclosed prior to booking. The staff over the phone was very curt, and rude during the process.

Only thing that was hard was the stairs are no good for people with arthritis

Property was lovely, easy parking, very clean and comfortable. Sofa bed was hard, however, perfect for me as I like a hard bed. Only negatives were small things, a non-slip mat for the shower would be useful, there was no basin or plug for the kitchen sink and no instructions for working the hob, I did send a message to ask but never got response and had to google in the end. Nothing that actually spoiled our stay. Any other time I sent messages I did get a response. We would definitely book again if down in Leeds again.

The good quality of tvs and there was a lot of room.

the beds weren’t comfy and the sofa bed wasn’t what we thought it would have been.