504 Bermudas - by Stay in Umhlanga

The property is very clean and well taken care of.Location is perfect.The owner of the Apartment is a very understanding person and very kind.

Nothing.all was well.

Lovely and spacious. Tastefully decorated and wonderful views.

Oven door did not stay closed and needs fixing. Some cosmetic improvements needed in bathroom and kitchen (e.g. paintwork).

The location

We were very disappointed with our stay at this apartment. The place was quite dirty - the floors were filthy, and when we walked barefoot, our feet got dirty from the grime underneath. Inside the shower, there was even a spider web, which made us feel the cleaning was very poor. On top of that, the cleaner did not come on Saturday and we were never informed about this. We only received fresh towels on Friday, so for Friday, Saturday, and Sunday, we had to use the same towels. There was also no toilet paper replenished for those days. The oven had a terrible, disgusting smell that made us almost feel sick when we opened it. Worst of all, we found a cockroach in the apartment, which was unacceptable. Overall, the lack of cleanliness and poor maintenance made our stay uncomfortable we felt so dirty. We hope the management takes these issues seriously to improve for future guests and that bookings.com lives to its standards and sorts this waste of money for us as we should have just booked the pearls with trip.com

The door lock needed to be repaired. the single bed in the bedroom smelt damp and my son couldn't sleep in it, and lastly the washing machine made a very loud sound when spinning.

The location and the prompt response to maintenance issues

Nothing