Heron Pointe D-16

The room was exactly what I expected and very clean and comfortable

The climbing stairs to get to the room

The location was amazing. Enough space for the family.

The older gentlemen they have working there doesn't understand customer service, he's rude. We were on the 3rd floor, that wasn't fun lol. The place is old and so is the furniture, and it's stained too. HOA put violation stickers on one of our cars and we had a pass that we got from the office.

The indoor pool area, the beds were very comfortable, nice layout

The rental company was very rude upon arrival when I called because I was confused about check in, talked to me very condescending as if I was a child and wasn’t a PAYING CUSTOMER. The unit clearly hadn’t been swept or mopped or deep cleaned between with a large roach,hair and another bug in the bathroom floor. All Extra pillows in the closets were Yellowed clearly in need of replacing, hand prints and other dirt on the walls, beach toys from the previous guest left on the porch, screw coming out of the shaking stair case, the lights in the double bedroom downstairs only worked half of the time. I think the owner should spend less time running his smart mouth on the phone to his customers and more time checking his units to make sure they are cleaned properly it would make a big difference. Tagging on a cleaning fee for customers to walk into a uncleaned environment is wild! I was even messaged about the until being ready for check in early…I guess it was done early because they didn’t clean. I also thought it was a little strange to have cameras In the pool and tanning area being on camera in a compromising position as a woman ehhh. Check out was before 10am when I rented until 10am not 959. I have more pics then the space provided people shouldn’t have to pay for rudeness and filth we cleaned our own unit before getting comfortable