21 on Cathcart

Nothing!! Moved from this property i booked to 19 On Cathcart without my permission or choice.

Poor management. I had booked 21 On Cathcart a 2 bed 2 bath villa, for our family, 4 months prior to our stay & liased monthly with 'owner' to ensure our booking was secure. Only to be told the day before our arrival that we'd been "UPGRADED" to 2 x executive luxury suites, at a completely different property, 19 On Cathcart, which i said I did not want as id booked the modern family villa & this booking had been confirmed many times. No option given to us upon arrival, as the manager we found out, had given our booking to some one else & just moved us in to the property next door. Upgrade - that a lie - Disgraceful! Booking.com should re look at this property we were given - SHOCKING! This type of treatment of clients should be condoned & property removed off site - Booking.com i would strongly suggest you look in to the people running these two properties as they are on a completely different level. Down grade or de list 19 On Cathcart

The bed was extremely comfortable

Check in staff weren't the friendliest. Parking is an issue with the place, you need to make sure you park out of the way to not block anyone in. The staff were very noisy in the morning, we couldn't sleep in. General noise level was high in the evenings too from the other rooms. Netflix wasn't working

The cottage unit was aesthetically pleasing and the location was good had a good scent and aroma central location

dirty kettle lose toilet lid toilet did not flush properly noise from other units, not great sound proofing one of the units had a break in which made us feel quite unsettled and therefore didnt have a restful night

I loved the location as it was close to the beach. The people were very friendly. They accommodated us with moving our dates since we could not check in on the dates we booked. It was a really great experience staying at the guesthouse. I will definitely go back there.

Everything was great