Pirates Cove Condo Unit #117

I liked the location of the property

I didn’t like that the managing company listed this location and in the fine print listed that all facilities at the condo were closed, including the pool. On top it of that we were tortured with construction noise from sun up to sun down while at the condo. The condo could use a good cleaning. There was sand and dust everywhere. When I contacted ITRIP DAYTONA about all of these issues I was basically told too bad that I should have read the fine print. I paid a premium for an oceanfront room and would not have booked this condo had they been honest about the amenities and construction. Most companies list those things on the top right in the description. I received several emails prior to arrival stating coin laundry was available so I knew nothing was wrong until check in when I emailed the company about the issues. We had to take our towels to the laundromat as we were only given 2 towels each, 1 kitchen towel and 1 rag for a 10 day stay! ITRIP DAYTONA is a very dishonest managing company and do not care about the guests. I reached out as they asked if I wasn’t happy and I was met with email responses of there is nothing they will do as they put those issues in the fine print. I spent a lot of money to relax on vacation and instead was left with a stressful situation.

The property was very comfortable and decorated nicely. We enjoyed our time there and would return again. The balcony was great since it was directly on the beach. We would definitely recommend it.

We didn’t know that the pool and restaurant was closed. We realized that it was under construction but I wished they had told us prior. We still would’ve come there.

Clean , spacious, comfortable

Occasionally after putting the door code in and it flashed green and the knob went down it was very difficult to push open… no deadbolt is installed in this door

The pool was out of order. Wish I would have known that before booking.

Nobody told us the building was closed for repairs until we traveled there.

We woke up to the owner trying to get into our room the first morning we were there. I told him that we discovered that there was no hot water, or internet after our booking being moved to a different room due to storm damage. He told us he didn't even know why they booked us because of all of the issues. When I told him again that we didn't have any hot water he kind of just shrugged and suggested that WE look for the maintenance guy and let him know. I emailed maintenance that day and their only response was that there was water. They never addressed the hot water issue. We had a little bit of hot water on Saturday night and then it stopped again. Still no internet the entire time and the tv remote was nowhere to be found. We were in town for a wedding and had to make arrangements elsewhere so we could shower properly. There were also roaches just randomly crawling around and we had to remove our food from the room so it wouldn't become infested and contaminated. This place is disgusting. We unplugged their air freshener to use the outlet and didn't plug it back in. By the next day, the smell of mustiness that the air freshener was masking became obvious. Half the roof is in the front parking lot and there's glass and debris all over. If you can't operate a clean and functioning facility, maybe you should close until you can get your mess figured out.

convenience

breakfast was not included. the bathroom shower was covered with strings of long black hair. the back door would not lock. the building needs so much work to bring it up to 2022 . the grounds are lacking curb appeal .

the bed was comfortable. the area was quiet. many choices available for places to eat.