Private room in Dallas I-175

Nothing. Wasn’t able to stay at the location.

I booked this property for my nephew to stay in while he recovered from surgery, expecting a clean and comfortable space. Unfortunately, upon arrival, he found it to be completely uninhabitable. The unit was filthy— the shower was disgusting, there appeared to be a plumbing backup, and the sheets were stained with bugs crawling on them. Given the unacceptable conditions, I immediately had to book him a hotel room elsewhere. I attempted to contact the host, but they did not respond until the following day, at which point they claimed to have cleaned the space and fixed the plumbing. I explained that my nephew couldn’t wait in those conditions and had already been moved to a hotel, requesting a refund due to the unsanitary state of the property. The host refused, citing a non-refundable policy, and only offered to move him to another property—an offer that came too late. Booking.com also refused to issue a refund despite the fact that he never stayed in the unit due to its condition. I strongly advise against booking this property. A clean and livable space should be the bare minimum, and the lack of responsiveness and refusal to take responsibility for the initial state of the unit is unacceptable. Avoid at all costs.