31 Ocean Terrace with Hot Tub Available to Hire

The property was immaculately clean, every last detail had been considered and catered for, soft furnishings, furniture and all appliances were as if brand new. Bed linen, towels and mattresses were all great. It was the perfect place for a weekend break out of season. The property management team were amazing and went out of their way to help us when we needed assistance as booking.com didn’t send anything communication regarding access to property.

The property management team were completely amazing and went out of their way to help us on arrival. The only thing that would have greatly improved our experience would be better information about the location ( what3words) as attempting to actually find the property and gain access was not great . No correspondence or assistance from booking.com

I was very disappointed in the stay at property. when I booked the property, it was advertising a hot tub, I would not of booked this property if there was no hot tub in use it should state it is seasonal use only. it was a celebration for my partner birthday, and it was spoiled by the agent who manages the property saying that no hot tub was advertised so he does not feel he has to take responsibility for there being a hot tub not having any water in it. when I arrived, I rang him to ask for it to be filled up as this was the whole point of me going to this particular property, he said he would arrange for someone to come the following morning to fill it up, but nobody came. he then rang me up to say he has been through the advert with booking .com and can't see where it is advertised so he does not feel it is his problem and basically saying that I had not read this anywhere. I am a genius level 3 customer with booking .com and book a property every weekend with them so I confident an advert said hot tub I believe this has since been removed as the letters hot... is on advert and has been removed. I was sent confirmation with symbol with hot tub on it. there is nothing else to do in the area and everywhere in town is shut. the town is just full of ice-cream shops and nothing else, me and my partner left early which spoilt our weekend. the chalets on site are very close together and it is like a maze on the site with no room in between or to maneuver cars. the chalet is so close together there is no privacy. there is no shop nearby to get food you have to go into town. I would not recommend this property due to lack of customer service being non-existent from the agency managing property.

Property was very clean and tidy. Lots of space and equipment with everything you could possibly need. Very relaxing stay.

Nothing