Dar Sam - Purple Room

The Location is great and the room itself it’s really big and comfy!..easily one of the most beautiful ones you can find in the area!..the toilet is really good and has everything you need!..

Nothing haha maybe the fact that is on the last floor!..but that just means you have more privacy

I booked and prepaid a double room with private bathroom. However, on arrival at the property, the member of staff present told me they were overbooked and could not accommodate me. He was courteous and apologetic and tried to find alternative accommodation for me but was unable to do so as it was a busy weekend. After a couple of very stressful hours for me, I finally found my own accommodation nearby, albeit in a riad that was not close to the level of Dar Sam and in a room which had not private bathroom. The staff at Dar Sam arranged the payment with the second riad, but I was left with something inferior to what I had booked and prepaid and no monetary compensation whatsoever. After almost a month trying to get some form of compensation from Booking.com Customer Services with repeated calls and having to speak to multiple agents to whom I had always to tell the story again, I got a "good will gesture" in the form of a small amount of money that represented approx. 15% of the cost of my accommodation, this not to be refunded to me, but added to my Booking.com wallet. All in all very disappointing.

Ottimo grazie

Es muy bonito y luminoso, tiene ventana al exterior. Viene muy equipado, tiene secador, chanclas por si no has traído, mampara y plato de ducha que es difícil de encontrar en Marruecos. La cama es grande, y la habitación amplia.

La señora de recepción no habla ni inglés ni francés, es complicado comunicarse con ella, solo nos dió la llave y ya. La puerta no se cierra bien, y nos quedamos encerradas la primera vez que quisimos salir. Es muy difícil encontrar el Riad en Google maps, la dirección está mal.

Très jolie chambre et salle de bain spacieuse, très bon emplacement calme, hôtes très gentils !

Rien