Birmingham City Centre - Balcony - WIFI & Netflix 116U

The location was good next to the city centre

The cleanliness was very poor first the pillow were put inside out the sitting room furniture was so dirty and uncomfortable The balcony was next to the stinky bins .the bedroom carpet was so dirty the shower was broken the sink in the bathroom looks old the quality of the bed it was shaking and making a lot of noise the bedroom window so transparent . The air conditioner were not working I almost suffocated.

Quite

The view of the balcony is not clean full of litter containers

Never checked in. Wrong location showed in email. I went there and no hotel in that place. So I called them and hotel staff sent me a link of an unknown website asked for signing for extensive long terms and conditions, and uploading ID. If I not do so, they will not send me the right location. And the hotel name was Nuvo Hotel, not the same as advertised. So I ask for a refund, booking.com agrees, but the hotel didn’t not agree. They told booking that they had checked me in ‘properly’. I had communicated with booking several times later on. Now almost a month, no refund.

Never checked in. Wrong location showed in email. I went there and no hotel in that place. So I called them and hotel staff sent me a link of an unknown website asked for signing for extensive long terms and conditions, and uploading ID. If I not do so, they will not send me the right location. And the hotel name was Nuvo Hotel, not the same as advertised. So I ask for a refund, booking.com agrees, but the hotel didn’t not agree. They told booking that they had checked me in ‘properly’. I had communicated with booking several times later on. Now almost a month, no refund.

Had a fantastic stay! The place was spotless, cozy, and exactly as described. The host was super responsive and thoughtful, making sure I had everything we needed. Great location with easy access to local attractions. Would definitely stay here again!

Clean comfortable and had everything you needed for a pleasant stay

Nothing

Very cosy lovely and clean lovely quiet location.

Equipment basic but all worked. Quiet at night and comfortable bed.

Flat smelt strongly of stale cigarettes. Floor coverings were tatty and had stains on them. The smell was reported and to their credit the agent provided an air freshener.