Luxury Apartment - Birmingham City Centre - Netflix & Wifi - 411H

Way it was situated easy asset to family members and shopping also

Just the heat and front door is weak the lock is fault

Value for Money, the space in the apartment was amazing. loved the TV and the selection of channels. Loved the fact that i could park in a secure car park with an electric gate... Amazing.

I had to leave a deposit and fill in an on line form, before I could have the keys. I was worried that there was a burn mark on the kitchen work top and I would be blamed for it. Also the kitchen floor was damaged. Finally, I would like curtains to be on the bedroom window.

The Tv needs to be changed as I couldn’t watch any program so I had to switch it off

Clean, comfortable and great location

Wasn't luxurious, laminate floor needs replacing.

Great location - lovely clean property-

Fire alarms going off for 3 hours and the lift was broken for two days.. other than that perfect

Good location for us. Nice layout for a self-contained flat. Smiley staff.

The advertised pictures are oo-oo-old! Maybe it was luxury once, but not now. And PARKING IS NOT GUARANTEED!! The private parking is a a garage beneath the building which is shared with private renting residents. There was no space to park our car! Reception told us to wait an hour or so - basically just keep checking for a space and in the meantime we should "pay and display for on street parking, then email them the receipt and they'd pay us back later". * We didn't visit here so we could stay in an expensive flat and watch the locals cars coming and going??! *As if we're going to pay out for parking and HOPE some manager agrees with the receptionist about them paying us back for it?? She also didn't want to call the manager as it was 6:30pm and they'd finished work. That's not our problem when we booked you at least 50% for the inclusive parking! Stop deflecting your problem on to us. Call him up and fix this! After an hour hanging around the property conversing, downloading local parking apps etc, we managed, just luckily, to get parking in the garage. Doesn't start your evening out with the best mood. We understand oc issues arise, but instead of stepping up to find ways to deal with it, it was all on us to figure out what to do. So customer service = 0. Any issues you're really on your own (but they are smiley whilst doing nothing, so we'll actually give them a 1/10.) Cockroach in the bathroom Shower head holder was broken. Both bedside lamps were faulty, one crackled electrically when turning it on. We took them to reception and requested even one to replace them, they said yes, tomorrow, but then they did nothing. Work surfaces / oven hobs scratched and burnt Just to note also, we were on the top floor and as the flats are like floors of shoeboxes stacked on top of each other, the higher floors get real hot and stuffy.