This was our first trip to the Canaries. We chose Gran Canaria for its reliably warm weather and a chance for some annual downtime. A couple we overheard at the airport described their experience as “landing on a lunar surface”. While we may agree that Gran Canaria is a large, barren island, H10 Costa Mogán is an oasis for those who simply need to recharge and do nothing. We stayed on the grounds for the entire holiday and came away refreshed, exactly as we had hoped.
Although officially a four-star hotel, we felt the atmosphere and care were five-star. We were greeted by Jenny and her beaming smile. She helped us upgrade our stay and was a delight every time we had the opportunity to see her. Ina, also at reception, helped calm a situation my wife experienced and became a rock whenever a need or curiosity arose.
Our room was a sea-facing Junior Suite. The housekeeping team were wonderful, quietly slipping in and out at different times of the day while we were out. We could only offer "Gracias" and "Buenos días" whenever we caught them in the corridor. Very efficient and very friendly. We would certainly book a Junior Suite again.
We upgraded to Privilege Half Board with Jenny's help. The vast majority of our sunning time was spent in the Privilege solarium area. A cooling jacuzzi and loungers were always available. We encountered a few early bed snatchers, but generally it was not a problem. I would often go down early to journal, ponder by the sea, and do my daily routine without any distractions.
For us, another couple of pluses are that this is an adults-only hotel and there are designated smoking areas. We will never go back to family hotels. As non-smokers, we really appreciate that guests are not allowed to smoke just anywhere. Thank you also to the smoking guests who honoured that expectation.
With Privilege came access to a lounge (10:30–19:00) where we could enjoy hot drinks and cold beverages, including beer, wine, and ingredients to make mixed drinks. It was also a lovely place to escape the sun for a while. Definitely worth asking about Privilege.
Breakfast in the Atlantic was very good, with everything we could have wanted. Dinner was slightly different. My wife has salmon and shellfish allergies and, on one evening, there was very little available that she could safely eat, which was disappointing. She ended up having two bowls of pumpkin soup and bread. Thankfully, this was one of only two low points during our stay.
Consequently, we booked most of our dinners at Costa Fusion. Although the standard menu had limitations because of my wife's allergies, she was able to enjoy her dinners with consistency. As for me, the range allowed me to have something different every evening over seven nights.
The staff truly made it for us. Begona, Emir, and Cristo served us with excellence and made us feel valued. The chef, Arkaitz Gustano, was always ready to ensure my wife was protected in relation to her allergies. We also had good experiences with Brian H and Toni.
We got what we came for: rest. We got far more than we expected thanks to the wonderful staff and the friends we made there (David, Sally, Kevin, and Liz). We will be going back.
Sorry if I missed anyone by name. A couple of special shout-outs: Jorge, who manages the pool café, is a hard-working, conscientious, efficient, and engaging manager. Whenever he was around the pool area, the place was spotless. Isiais, the entire Animation Team in one person, was a bright daily presence.
Lastly, there is entertainment every night. Some nights are better than others, depending on audience preference, but every performer came and gave their all. I admire and respect that.
We came to H10 Costa Mogán to rest and recharge. We left refreshed, grateful, and already talking about returning. For us, that says everything.
BE