Horizon 101 A10 Shortwalk Robinson's Mall + Free Wifi+ Netflix

I like the location, pool and gym..

The room was okay; however, the electricity was concerning due to a potential spark from the electric cooker, and the rice cooker was broken. Additionally, there were issues with the shower, and the staff of 49G was unresponsive.

Nothing

Everything.. room is smelly. Not clean

the location and the unit.

Nothing Loved it

lovely view

no Netflix. no warm water

Locatiom

They didnt fix the issue immediately

HONESTLY I HAVE NOTHING GOOD TO SAY OR LIKE ABOUT MY STAY HERE AT ALL. FROM THE CHECK IN TO CHECKING OUT IT WAS AN ABSOLUTELY TERRIBLE EXPERIENCE FROM THE HOST GINA, THE ROOM, LOCATION AND THE PROPERTY OWNER TOGETHER WITH GINS AND THE CLEANING STAFF HAVE ABSOLUTELY NO IDEA WHAT CUSTOMER SERVICE IS AT ALL. HONESTLY ALL OF THE ABOVE PEOPLE SEEM VERY UNEDUCATED, WHY YOU ASK. SEE MORE BELOW BED BUGS…….BED BUGS……BED BUGS……BED BUGS…….BED BUGS…….BED BUGS…….BED BUGS…….BED BUGS

****DO NOT EVER STAY HERE BED BUGS……BED BUGS….BED BUGS….BED BUGS***** WHEN I CHECKED IN I ASKED FOR AN EARLY CHECK IN IF AVAILABLE BUT WASNT READY. I ASKED FOR 2 TOWELS FOR THE POOL WHILE WAITING, DIDNT GET THEM AT ALL, MADE ME FEEL LIKE HOW DARE YOU ASK! WE CHECKED IN AROUND 2:20PM, THE ROOM ISSUED TO US 49I WAS DISGUSTING, STAINS ON THE BED SHEETS/PILLOW CASES, MATTRESS WAS FULL OF STAINS AND STUNK LIKE HELL. I SHOWED TO THE CLEANING STAFF AND EVEN THEY WERE DISGUSTED AND SAID DO STINKY. I WAS TOLD OUR ROOM WASNT READY BECAUSE THE PREVIOUS CUSTOMER HAD OVERSTAYED THEIR RESERVATION AND WAS ISSUED 49I (STILL TERRIBLE EXCUSE). `WE THEN HAD TO WAIT ANOTHER 2 HOURS FOR 2 OTHER ROOMS THAT WERE JUST CLEANED SUPPOSEDLY, ONE ROOM HAD BLOOD ON THE WALL BESIDE THE ENTRANCE AND ANTS ENJOYING THEMSELVES. 3 ROOMS WERE ISSUED TO US SPREAD APART ONE ON THE 43RD. FLOOR AND 2 ON THE 49TH. NO TOILET PAPER IN ANY. KEY CARD WAS ONLY GOOD FOR THE FLOOR THE ROOM WAS ON PLUS THE 9TH. FLOOR (POOL) AND GROUND FLOOR. WE WERE ON THE 43RD. FLOOR AND WHEN WE WANTED TO GO TO THE 49TH. FLOOR TO JOIN OUR FAMILY IT WAS A REAL HASSLE AS WE EITHER HAD TO HOPE SOMEONE WAS ON THE ELEVATOR GOING TO THE 49TH. FLOOR OR WE HAD YO USE THE STAIRS FROM 43 TO 49. ALSO………ONLY 2 OF 4 ELEVATORS WERE IN USE, THE OTHER 2 ELEVATORS WERE OUT OF SERVICE. HORIXON 101 IS THE TALLEST BUILDING IN CEBU CITY DO LOTS SND LOTS OF PEOPLE CONSTANTLY WAITING TO USE THE 2 ONLY ELEVATORS SADLY I HAD A BACK AND FORTH CONVERSATION WITH GINA AND ALSO THE PROPERTY OWNER AND WAS BLAMED BECAUSE THEY WERE RUSHING SUPPOSEDLY TO GET US CHECKED IN EARLY WHICH DIDNT HAPPEN ANYWAYS . I WAS TOLD ASKING FOR AN EARLY CHECK IN AND 2 TOWELS WAS ASKING TOO MUCH . IT WAS A HOT DAY AND THOUGHT USING THE POOL WOULD HELP COOL OFF TILL OUR ROOM WAS READY SEEMED LOGICAL. OUR ROOM 43A WAS CLEAN UNTIL MY WIFE WAS BITTEN SEVERAL TIMES BY BED BUGS. WE SENT PHOTO TO GINA AND HER REPLY WAS WE BROUGHT IT BACK WITH US FROM OUR DAY EXCURSION.

I booked and paid2 appartment but they give 1 suite the washroom and bucket of shower was horiible we didnt enjoyed the hotel pls next time give the customer the room they booked not they just tell take the suite or cancell it we came from other place and there is no time to check in in other place and we already paid. We disappoint we are a goodcustumer my sister booked here a lot...

Everything they they give us the wrong appartment

it is BIG COMFORT.

YOU NEED TO UPDATE KITCHEN UTENSILS.