Flexible SelfCheckIns 97 - Zagreb - Garden - Parking- Loggia - 2 Bedrooms

The worse experience ever! Apt was booked and paid for five persons- two adults and a 12-year old child, but only one bedroom with a double-bed was ready, while the other bedroom was locked(!!?). After being contacted via WhatsApp, the host guided us how to find the hidden key to unlock another bedroom with two single beds. Fifth bed was still missing, and we even didn’t get the fifth pillow (!!??). No hot water and very bad heating,with bed sheets super tin, so we had to put our winter jackets on top. unfortunately, that was not the end. Once realized that we had forgotten a jacket in the apartment another nightmare started. It took almost a month to get it back. The communication with the host was super complicated and unprofessional. I was requested to pay €15 extra although a deposit of €100 (which is a part of ridiculous rent policy) had still not been returned. Btw, one of the items covered by a deposit was “return of forgotten personal belongings”. All in all - after a million of messages (since they didn’t respond the phone calls) we finally got the jacket back. If it were possible we would rate this host with big zero