3 Bed House in Leicester, by ARP Homes, Close to M1 & M69, Free Parking, Perfect for Contractors and Long Stays

Lovely and clean

Central location, kitchen is well equipped.

AVOID AVOID AVOID - BED BUGS! We booked a 4 night stay. Overnight on the second night we found a bed bug crawling on the duvet in the bedroom. Had to wake kids and move to another room. Checked around the bed frame and found multiple bed bugs of different sizes, as well as blood/faeces stains on the bed linen and frame. Informed the property owner and booking.com immediately (with photographic evidence). The owner (Renato, ARP Homes) offered to clean the linen and call pest control. I explained that bed bugs take multiple treatments and several weeks to clear. Kids were also too freaked out. We therefore left the property early, spent the day cleaning all possessions, stayed in a nearby hotel overnight and returned home, cutting our break short. Multiple calls to booking.com and messages to the owner. Booking.com not particularly helpful, just say that they are an intermediary and any refund is at the owners discretion. The owners would only agree to refund for the unused nights despite the massive inconvenience and disruption. I don’t know how the figures are calculated, but have received £122.10 refund for 2 nights from an original cost of £407 for 4 nights. Concerningly the property was available to book the day after we left - not enough time to clear an infestation. Thus the owners are clearly happy to put other clients at risk - profits come before people/service for ARP Homes. Other things to note - not the nicest part of Leicester. Three seedy massage parlours within 200yrds, street was full of fly-tipping, lots of people hanging round on street corners. Probably not the nicest place for families visiting. Garden isn’t in a usable state.

Customer service of the rental agents is unique and they answer my concerns quickly. Additionally, the place is unique and fully equipped with all necessary instruments to handle a luxurious stay.

Location is not perfect

Lovely house and very clean

Check in wasn't till 5pm and check out was early at 10am. Flexibility on check in and check out time but chargeable