Albufeira Sol Villas V by Stay ici Algarve Holiday Rental

Complaint Regarding Check-In Policy and Alternative Accommodation Upon arrival at the hotel, we were informed that the minimum check-in age was 21. However, the booking website clearly stated that the age requirement was 18 and our booking did not state any minimum requirement age. When we raised this discrepancy with the manager, he initially insisted that “rules were rules” and that it was not the hotel’s problem. He then presented another section of the website that stated the minimum age was 25, contradicting both his earlier statement and the information we had relied upon when booking. We refused to leave and contacted Booking.com, but unfortunately, this did not resolve the issue. We were told we would not be entitled to a refund, which caused significant distress. After nearly four hours of back and forth, the hotel refused to accommodate us but offered alternative accommodation located approximately a 30-minute walk away. We had specifically chosen the original hotel due to its location — directly across from an Aldi and only a 5-minute walk from the main strip. This was a key factor in our decision, and the alternative accommodation was far less convenient. When we requested compensation for the additional taxi expenses this would cause, our request was dismissed without consideration. At the alternative villa, we encountered further issues: • The property was covered in ants. • Basic amenities such as bin bags and toilet paper were not provided. • The property was a 20-minute walk from the nearest shop or restaurant, meaning we were forced to rely on taxis or food delivery services. • One of the showers leaked, leaving the bathroom flooded. • The pool area had no sunbeds available. • As a group of young women, we felt unsafe being placed in an isolated area with no security, in stark contrast to the central and secure hotel we had originally booked. Overall, we felt dismissed and disregarded, particularly as a group of young female travelers.

Beautiful pool, we stayed in villa no. 5, we really liked the spaciousness of the villa, good location, 50m to the supermarket and nearby restaurants. You can park your car for free on the street.

The terrible sewage smell in the bathroom, which the hotel is definitely aware of, but does do nothing about. We only stayed for 2 nights, so we got used to it. There is a gap at the bottom of the entrance door to the villa, through which cockroaches get in, we encountered two cockroaches and had to put a blanket in front of the door. On the other side there is a beautiful terrace, but the sun loungers are worn out and a strange unnecessary fence painted green.

Tout

+de 500€ de garantie j’ai jamais vue.

Lovely, clean & well equipped little villa with direct access to the pool and leisure facilities provided by the hotel. Housekeeping came in daily to empty bins, sweep up, and replace towels etc when needed. Loved having our own space but still able to join in with activities provided onsite by the hotel. Extremely comfortable and homely place to stay.

Front entrance to property could be made prettier and look more welcoming. Large cockroaches occasionally came into the property at night and were found on the downstairs floor in the morning. Bathrooms get a bit whiffy at certain times of the day giving off a strong smell of sewerage. We were there for 3 weeks and felt the villa would really benefit from having a washing machine. These are all minor points though and did not detract from our fabulous holiday.

The facilities were great area was clean

The villa had a sewerage smell that they did not fix. The entrance to the villa was dark and off putting even though it was lovely inside

Clean. Well equipped. Good location. Nice bedding and comfy bed. Toiletries included.

Pungent sewer smell from the bathrooms (reported to reception). Maintenance works in the villa next door from 9am, with no notification on the first day.

Had nice little back garden

Villas are damp with rotten egg smell - some small applies didn’t work, kitchen isn’t good for cooking and no washing machine. Took a deposit out the bank that we never got back

אהבנו את המיקום

מדובר בחווית הנופש הכי גרועה שחווינו בשנים האחרונות. כשהגענו לוילה הרגשנו מ 2 חדרי שירותים (מתוך 3) ריח של ביוב, בבוקר ניגשנו לקבלה כדי שישלחו שרברב ויתקנו את הבעיה ויצאנו לטייל. מסתבר שהם שלחו מנקה שניקתה ובישמה את הוילה, כמובן שזה לא עזר והתלוננו וביקשנו שוב שיסדרו, ככה 3 ימים מתוך 6 עד שכבר רצינו לעבור למקום אחר, המלון נתן לנו פתרון, במקום הוילה, 2 חדרי מלון (אחרי שכבר באמת לא יכולנו לשהות בוילה בגלל הריח החריף של הביוב!) דבר נוסף שקרה, לאחר שהזמנתי, קיבלתי לינק לאפליקציה של החברה המנהלת של הוילות כדי להזין פרטים ולשריין פיקדון של 500 יורו- בפירוש היה כתוב שלא יתבצע חיוב, בפועל חוייבתי. כשהגענו לקבלה במלון, טענו שאני צריך להשאיר להם 500 יורו פיקדון, לא הסכמתי כי השארתי לחברה המנהלת של הוילות, בכל מקרה לא היו מוכנים לתת לנו את המפתחות לוילה אם לא אתן שוב את האשראי ל500 יורו פיקדון - הם רק שריינו ולא חייבו. רדפתי אחרי החברה המנהלת מעל שבוע כדי שיחזירו את ה500 יורו שגבו ממני שלא לצורך, הם החזירו אבל שילמתי עמלת העברה בחשבוני של 27 יורו !!! בקיצור, לא הייתי מתקרב לוילות של החברה המנהלת, כן הייתי חוזר למלון.