Host & Stay - Bentley Wynd

Absolutely nothing! The whole experience was awful.

Firstly the lock box code was never sent so at 3.45pm I had to contact them to get it and that took ages. Then when we arrived at the property it had not been cleaned from the previous guests. Wet dirty towels were on the floor in the bathroom with no clean new ones for us and the bed was a mess, dirty and clearly hadnt been changed from the previous guests. There were coffee marks on the bed side table and in the kitchen washing machine we found someone else's boxer pants, socks and T-Shirt. We contacted Host and Stay straight away to be told by a very rude and uncaring man it wasn't his problem and there was nothing they could do. When we said so you expect us to sleep in a bed complete strangers have slept in the night before and use used towels he again said its not my problem. He was completely unhelpful with next to zero customer service. We rang back and then spoke to a lady who did try and help us. She said she would contact the owner to see if they could come and clean the property, at this point it was 8pm so we agreed we would go out into the town to get some food to allow that to happen. Whilst we were out we received a phone call from the original rude man who said they could not come out to clean that night and the earliest would be the next day. Again we asked him where he expected us to sleep tonight and he again said its not his problem and theres nothing he could do. So we told him we would book somewhere else and requested a full refund. Later that night we then received a phone call to say they could get someone out to clean it but at that point it was late and we had already booked somewhere else and had no faith in Host and Stay what so ever. They are now refusing to refund us and the whole thing has been a nightmare. DO NOT STAY IN A HOST & STAY PROPERTY!

Fantastic location, parking right outside, very pretty and comfortable

Bathroom has some mould on tiles and window, better ventilation would help Perhaps a nespresso machine?

So cosy, especially when you put the electric fire on!

There was nothing I didn’t like.

My only possible issue was that the bed was very soft, but that’s my chipce

Great town snd area to spend a few days. Would of been happy to spend longer the either at place to dtsy

Great experience all around! Adorable house conveniently located in the village of Yarm. The house is very comfortable, clean and has everything you could need. Very helpful staff prior to check in. I highly recommend staying here, and would definitely do so again!

It would have been good to have a microwave.

Shame no parking space but not really a problem as parking 2 min walk away.

Lovely presented little house in great location for Yarm High Street.

Just a few essentials missing….. no microwave. No washing up basin or plug in kitchen sink. Having never used an induction hob I found it quite difficult and frustrating.

Location and space.