Host & Stay - Soda Cottage

The location and facilities

Spacious, great location, easy to park, comfortable bed and luxurious bedding.

A few items were missing, no large/pint glasses, no cleaning products ie kitchen spray, no toiletries provided despite being mentioned on the listing. A coffee table in the living room would also be useful. Many of the cupboards/windows were set so high up they were difficult to access.

Nice kitchen, good location

WiFi poor

The property itself is lovely, great location.

It advertises streaming services like Netflix etc, this isn’t the case as the internet does not work. With two young kids and a baby, the early mornings would have benefited with something for them to watch. Simply didn’t work. I reported it the first day and it took 2 days for a response and there was no solution. I didn’t push it as we were out of the house first thing and back late enough so tv was not a real bother, it’s just to be prepared that the internet and phone signal isn’t good at all.

I did not continue with my stay in the property to comment as the property failed to provide what was advertised. I had to leave due to no internet connection and having a son with disabilities who needed this.

There is no internet. The property advertises internet and streaming services. This is untrue! I rang Host and Stay before making this booking to check it had good wifi as my son is autistic and cannot manage without this. They stated the property had good wifi. On arrival I tried to connect to the wifi. It is non existent. There is no wifi, no streaming service and even the TV channels were not accessible due to no internet connection. The most disappointing thing is the lack of care and support. I called Host and Stay 3 times on arrival and they kept saying they would make enquiries and call me back which they never did. I had to vacate the property after two hours of distress from my son and received no contact from Host and Stay. I ended up having to book in to a hotel as they did absolutely nothing to resolve this. It’s been over a week now and I have not even received a phone call regarding my complaint and the stress this put us under when we were supposed to be having a nice holiday away! This is false advertising. There is no internet, no streaming services and I could not even access mobile data on my phone in this property. In this day and age we all need internet. I would not be able to stay anywhere without it and it is appalling to advertise this property has wifi and confirm on the phone that it was good. I could not even find a router. I would suggest if you need internet do not stay here and don’t trust the company to contact you about your complaint if you have one. I filled in their form which says they will respond within 7 days and this has not happened either. I will be continuing my complaint and escalating matters further. Just more stress that I don’t need. All I wanted was a nice holiday break for myself and my son and it turned into a nightmare!

The proximity to the centre

The lack of adequate (WiFi) though I understand that this has now been upgraded. Insufficient crockery and glassware to enable the dishwasher to be run on full. Dangerously high kitchen cupboards and shelves. Lack of basic kitchen equipment like oven gloves and washing up brush.

The house was lovely And in a nice position

Internet was pathetic was so bad it was under 1tb . Phone signal isn’t the best either . I rang before I went to see if I needed to bring a tv for my sons room to hook up his ps5 .i asked about the internet everything was ok but it wasn’t . Took 4 days to get in touch with owners of house .We weren’t getting kept up to date . My son is severely autistic with a learning disability .and PS GAMES are one of his obsessions. We had to get an hot spot on our phones for him . My daughter had to leave 3days early because you can’t possibly work from there . We couldn’t even get internet on our phone most the time . NO WAY COULD YOU USE ANYTHING NEEDING INTERNET . The owners say it’s not a guaranteed facility it’s a luxury !!!! . Absolutley disgusting . JUST DO NOT GO HERE IF YOU NEED INTERNET . OUR PHONES WOULDNT EVEN CONNECT IT WAS SO POOR . No compensation for the upset and stress of ringing up numerous times . WAITING IN FOR SOMEBODY FROM THE TEAM TO HAVE A LOOK !!!It took 5 days for them to even register with the internet provider . Nobody came to look at it . Owners of the house said we must of been streaming and using the internet Data . IF ONLY . So for anybody not wanting internet this place is ok . But in this day and age it’s not a luxury it’s a necessity . Kids use internet on a daily basis never mind adults . And anybody with children /adults with a disability and needing occupied by IPad or PlayStation forget about it DO NOT TRUST THESE 😡