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7.2 / 10 Guest Rating

The Melina - Pool & Skyview Bar 5min to Beach

Calle 29 sin numero Region 15 Manzan 221, Tulum, mx

The Melina - Pool & Skyview Bar 5min to Beach - main view

About the Property

Rooftop Pool with Pool View and Terrace: Enjoy stunning views while taking a refreshing dip in our rooftop pool or relax on the terrace, soaking in the sun.

Restaurant and 24-Hour Front Desk: Indulge in delicious meals at our on-site restaurant and rest assured that our friendly staff is available 24/7 to cater to all your needs.

Fitness Room and Kids Pool: Stay active during your stay with yoga and fitness classes, or unwind as your children splash around in the kids' pool.

Escape to The Melina - Pool & Skyview Bar 5min to Beach for a luxurious getaway in Tulum. Book now to experience the perfect blend of relaxation and convenience.

Facilities & Amenities

Offsite parking discounted rates available
Nightclub
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

This property will not accommodate hen, stag or similar parties. Managed by a private host

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.2
Very Good6 verified reviews
AI Summary

Guests highly rate the and frequently praise the .

Categories

Cleanliness4.8
Service6.8
Location10.0
Room Quality5.8
Amenities7.8
Value for Money6.8
Food and Beverage9.8
Overall Experience5.8

Select topics to read reviews

R
RomainfrFR
Verified booking
young couple
Standard Room
Stayed in Jun 30, 2025

"Disgusting apartment, absent host – avoid at all costs"

1.0

nothing

Our experience in this apartment was a complete disaster. Upon arrival, we found the place extremely dirty: – Hair on/in the sheets and towels – Bugs crawling in the kitchen – Suspicious stains on the toilet – Dust everywhere, making the air hard to breathe – No hot water in the shower – Power cuts every 15 minutes As an asthmatic, I spent a horrible night struggling to breathe in this filthy, unhealthy environment. We had to leave the next day and urgently find another place at our own expense. Regarding the host, it was just as bad. After we reported these issues, she told us she would refund us for the unused nights but never did. She replies one out of a hundred times, with endless waiting times and no clear confirmation. The refund process is still ongoing with zero progress, despite repeated follow-ups. Even Booking customer service cannot reach her, proving her complete lack of seriousness. This apartment should not even be listed on Booking, let alone in a “luxury residence.” No hygiene, no service, no respect for guests. If you care about your health, comfort, and money, avoid this place at all costs. Photos attached as proof.

Helpful?
H
HenricaCA
Verified booking
young couple
Standard Room
Stayed in Apr 4, 2025

"Very good"

8.0
Helpful?
V
VeroniqueusUS
Verified booking
group
Standard Room
Stayed in Mar 26, 2025

"Nice place but don't expect to get assistance if something goes wrong."

6.0

Lush apartment complex with nice pools and gardens.

The location is not close enough to downtown or to the beach to be able to walk. You need either a vehicle or to rent an ATV or a bike. The roads are not paved and in poor condition so be mindful of that if you choose to ride a bike. We got an ATV for the duration of our stay and were able to get to downtown or the beach in about 10 minutes. The problems we encountered were all with the owner of our rental unit. She was very responsive during the booking process but once we got there and ran into some issues she basically completely ignored us and stopped responding to our messages. Upon arrival we realized that the place hadn't been fully cleaned: hair in the shower, very dirty floors throughout. Then we noticed that the safe didn't work. She had also messaged us to let us know that the TV remote was missing and she didn't know if she could send us another one on time ( not a big deal, we weren't there to watch TV anyway) but the most frustrating part was when we realized our cooktop didn't work either. We had already gone to the supermarket to get groceries which we now couldn't use except for a few items we heated up in the microwave. That is when she stopped responding to our request for help with the issue and ignored us for the rest of our stay. I wouldn't recommend booking this unit as its owner is not reliable.

Helpful?
E
EmilianobzBZ
Verified booking
young couple
Standard Room
Stayed in Mar 3, 2025

"Exceptional"

10.0
Helpful?
P
PaulineauAU
Verified booking
young couple
Standard Room
Stayed in Feb 10, 2025

"Very good"

8.0
Helpful?
C
CourtneyusUS
Verified booking
review category business travellers
Standard Room
Stayed in Jan 7, 2025

"Nice new construction - very nice pools - good for remote work - fully stocked kitchen"

10.0

The pools were really nice and relaxing - the location was nice

Helpful?