Home2 Suites By Hilton Athens I 65

The evening staff was lovely and the facilities were nice.

I got a call before 9 am saying they were already trying to charge my card for my room, but I selected pay at property upon arrival (as I always so while booking anything). The young lady on the phone was saying I need to check in by 6 pm (check in starts at 3) and no policies of Hilton requires anyone to check in by 6 pm or lose their room. I had traveled from Florida over 11 hours from home to Alabama. We would have been charged for the room whether we stayed or not. I spoke with the manager in the morning who backed up the young woman saying she said what she said under his direction. His name is Josh and he was very unpleasant and sarcastic and quite confident in his behavior. I contacted Hilton Home 2 Suites whom have opened 2 cases. They are in the process of issuing a refund. I was informed I can pay upon arrival and that you can check in even after midnight as long as you let the front desk know. This whole experience left a bad taste in my mouth. I cannot recommend this location. The situation felt very scammy. If I had been put out of my room (which I checked into at 9:30 am because they insisted I pay immediately!). It delayed our visit into the mountains, and stressed me in a different state, the idea you can travel far from home and the situation that occurred to me, it was unbelievable and it shouldn’t happen to anyone.

My only complaint is that no one was at the front desk when I wanted to check out. I had to leave and did not see or speak to any staff member

Staff tending to the front desk

Great stay! Rooms were clean and spacious.

Toilet didn't work. No maintenance staff to fix it and the hotel couldn't figure out how to get us into another room. The hotel was clean when we checked in late on Christmas Eve. We were checking out the next day and realized the toilet didn't work. There was plenty of availability in the hotel but, the either untrained or unmotivated front desk person could not find a way to get us into the room right next to ours that was vacant. So we were forced to use their public restroom on the first floor. I have switched to Marriott over the last few years because the service always seems to be so much better than Hilton these days. I typically like a Home2 Suites because they are new but they aren't good enough to overcome poor service.

Wonderful and relaxing

Safe place to stay when traveling solo.

Clean and new with a great breakfast. Due, I believe to our late reservation, we were in a Handicapped Room. However it seemed strange that the room is the farthest from the elevator!

We enjoyed our stay. The hotel was very clean, the breakfast was good and the staff was friendly!

Liked the space, clean