Town House Olhão 11

Location was good and accomodation as pictured. It was clean despite other reviews saying that the kitchen wasn't clean. Everything in the kitchen and living room functioned. Ut would be a good place in summer or spring and autumn.

The airport con in the main bedroom didn't work on heat. The very high ceilings made it difficult to heat up using a very tiny oil / electric radiator. I requested to cancel because it was so cold on first night. The bathroom had no heating at all, full marble walls and floor, so very cold. The staff response was poor, no support whatsoever. I found a larger convection heater that we used in the main bedroom, it still didn't heat the room even on overnight. Another small oil rad we used in doorway of bathroom and o e inse and bedroom. Both inadequate. The air-conditioning upstairs did heat the living room/ kitchen. The staff said the had been a leak through roof in heavy rain on arrival on Friday 19. They had switched on a dehumidifier but it had no drain hose directed into a bucket or container, so caused more puddling of water on the floor. Despite complaining in several times.es they only came to try the a/c in the bedroom, they said the room got up to 27c ! I sincerely doubt that as on the heat setting it only blew out cool air. When I asked for a refund on day 2 they said I could leave before 10am and pay a 120 euro cleaning fee. A preposterous offer as we had been travelling since midnight Thursday 18 to get to the airport and despite arranging at Faro at 9.30am, we couldn't check in till 4pm as it was heavy rain we stayed in the airport until 12.30pm as we had nowhere for 3 large suitcases in that rain. I expect in hotter weather the a/c might function as someone wants, i.e. to cool the place down. I'd recommend people avoid this place in colder months, possibly avoid altogether as if anything should go wrong the rental company will not help you out. They refunded us 74 euro out of 955. I could have got alternative 2 bed apartment for around 700, but without an immediate or guaranteed refund from booking.com I had no choice but to stay. Ill be reporting this to booking.com.

Amazing location, amazing views. It’s a beautifully restored house, stylish decor and nice personal touches. Very good quality sheets and towels.

The hob (stove / cooktop) didn’t work. Though an initial WhatsApp message was responded to quickly, it was never fixed so we had the whole week without full cooking facilities, which is a shame as it’s so close to the market and cooking as a family is important to us. Several messages were exchanged about it, but never any apology or sense of urgency. Even a video WhatsApp (which I suggested) would have been good, to ensure the issue was understood or to check if there was something we could do. Also - the stunning top terrace has virtually no furniture.

L’immeuble est joli avec les portes jaunes, beaucoup de cachet. La vue depuis la terrasse supérieure de l’appartement est magnifique avec un joli coup d’œil sur les toits de la ville, on voit un peu la mer. L’appartement est atypique et il est meublé avec charme. Attention la deuxième chambre est une alcôve qui est attenante à l’autre chambre donc qui procure une promiscuité non négligeable.

À notre arrivée la machine à café n’était pas nettoyée, sur la terrasse il y avait des mégots parterre, et certains verres étaient sales. Il manquait des linges de vaisselle et des essuies-mains et certains ustensiles comme un tire-bouchon. Il faudrait aérer de temps en temps les lits.

Lage der Unterkunft

Die Unterkunft ist durch die hohen Räume, Kassettentüren, eine sehr steile und schmale Stiege usw. nur schwer zu reinigen. Aber auch die Küche und deren Ausrüstung waren nicht sauber. Bei einem fast 3-wöchigem Aufenthalt pro Person 2 Handtücher (ein großes und ein kleines) zur Verfügung zu stellen und auf Nachfrage mitzuteilen, dass man gegen Aufpreis noch gerne weitere zur Verfügung gestellt bekommt, dürfte bei einem Tagessatz von 96 Euro einmalig sein. Noch ein Hinweis zu der Stiege, die zur Küche führt: Personen mit einer körperlichen Einschränkung sollten so informiert sein, dass sie vor einer Buchung selbst entscheiden können, ob sie sich das zumuten wollen. Die Aussage "Parkplatz inbegriffen" ist irreführend und wird nachdem man nicht mehr kostenfrei stornieren kann, folgendermaßen ausgeführt: 2)Es gibt eine große Anzahl von Orten, an denen Sie parken können. Die meisten davon sind gebührenpflichtige Parkplätze oder erfordern eine Lizenz. Schilder informieren Sie über den kürzesten Weg und weitere Informationen zu den einzelnen Parkmöglichkeiten.