Muscatel BhumSang - 200 Mts from Mall Road

Good location.

Did not like being locked in (felt like a prison) when checking out. Only used heater for 1 night and security guard wanted to charge me for two nights. Only after he called his boss I was able to pay one night for heater. A bit pricey at 400 IDR. Overall, Insisting the heater was two nights, not having proper change, expensive heater costs, and being locked in checking out in the morning is not a good experience. Overall terrible customer service.

Decent room

since it is cold in winter. the room should be equipped with slippers

Location

Can improve on their kitchen section

Everything

Room service must be improve

Breakfast must be added with hotel booking cost

the room size and

it's not clean at all.

The impeccable service and hospitality of your staff made our retreat most enjoyable. We were very impressed by the responsiveness of you and your staff from the planing stage till the end of our retreat. What is most commendable is that numerous request were all but acceded.

Wi-Fi

The impeccable service and hospitality of your staff made our retreat most enjoyable. We were very impressed by the responsiveness of you and your staff from the planing stage till the end of our retreat. What is most commendable is that numerous request were all but acceded.

Wi-Fi