Host & Stay - Garnet Street

Very spacious, great location,

Think the back yard could have been a bit more appealing.

The location, the styling, the size and space, the decor

It would have been advisable to let us know in advance the following were not supplied: Dishwasher tablets Tea towels Dosh cloths Bin bags No fish slice / spatula No serving spoons Lack of enough toilet rolls If this was on description to bring it would not have been a problem Family bathroom shower overflows, suspect blocked drain Ensuite sink plug does not work/close

The property is lovely and beautiful decorated with a great location and everything you need, this review is a reflection on Host and Stay not the property

We travelled with young children (3,5,9) when we arrived bearing in mind it is February on the east coast and -2 the property had no heating at all and the electricity was not working on the first floor! Host and Stay were completely uninterested, infact the first two calls i made they did absolutely nothing we had no heating st all for 3 days and i wasted the entire break on the phone to Host and Stays off shore call centre being read a script!! They were rude snd uncaring! I was even asked yo stay in gor the day to let in matntinanceLate on the evening of the 3rd night (we checked out at 10am the following day)they fixed the heating but stuck on we had no control!! Its not good enough service for £750 for 3 nights! I raised a complaint but they have not cone back to me other than to keep asking for reviews!! Host and Stay take beautiful properties and manage them terribly, if you have a problem you may as well go home! As their off shore call centre will just give lip service!! We had no heating in an old high ceiling terrace for 3 days and also no electricity upstairs! We have not even had an apology !