Cheerful and modern 3 BDR for 7

Prompt response to emails

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As detailed above, we had a booking for "cheerful and modern 3 BDR for 7" from Thursday 8th May until Tuesday 13th May. I wish to express how disappointed we are with our stay here. Upon arrival, we were initially hit with an underlaying foul odour. We then proceeded to discover the following within the property; - An accumulation of dirt and debris within the fold out sofa bed, clearly had not been cleaned in a very long time. - Marks and stains on most of the walls, somewhat resembling water stains and condensation, which leads me to the next discovery. - Mould absolutely everywhere. The majority of the skirting boards were covered in black mould, there were black mouldy flakes falling out the railings of the shower enclosure along with sever black mould around the silicon and within the enclosure itself. Every single window frame in the property had black mould around the frame or within the windowsill. I can only assume the parts of paint flaking off and peeling from the walls/ceilings in most rooms is due to severe damp within the property. This is a serious health concern for anybody visiting this property. - The floors although appearing clean, were absolutely filthy. We mopped the floors on the first night and water was BLACK. - A fairly large sized shard of broken glass just laying on the floor by the cleaning cupboard. - Dirt, along with hairs and other disgusting looking remnants sat along most of the wall sockets. - A toenail stuck into the carpet on the stairs. - The hob in the kitchen did not look fit for purpose in the slightest. Severe staining and burn marks over all the rings. We have photographic evidence of all this and I would welcome the opportunity to send or upload these to you at the earliest convenience. This form does not have the option for me to upload them. Overall, we are appalled at the way this property has been looked after and I cannot believe it is legal or at that, even ethical to be letting this property out.

Location

Cleanliness

Door in the bathroom had a holes in it, floor was wet in the bathroom and snails walking around it. Shower tray was blocked which I unblocked and haven’t received deposit back as got blame for blocked toilet.

Amazing! The house was really warm when we arrived. The beds were really comfy, the amenities were in perfect conditions. ☺️ So close to the Shopping Park, 5min away from Lidl. I would live there if I could. I cannot forget to compliment the landlord and the booking assistant Solange, they are the most human people I have known. They assisted us with much care

Nothing

The onwer did not want to give us our security fee back, and he told us check out time was 4pm,by 10 am he sent is out. Very bad experience