508 The Signature, De Waterkant

Uniqueness and security

It seems to me that the check in is too late and the check out is too early

Great location and very very clean property.

Great place and super safe and cozy.

Nothing to note.

A nice apartment in a well-situated area. Cape Quarters is walking distance from the apartment and the area has a variety of good restaurants. The apartment looks exactly like the photos and is situated in a beautiful secure building.

There were no clear instructions on check-in and check-out. We were not sure where to pick up or drop off the keys, or had any indication of the person coming to deliver/ collect it. Even after knowing we are coming with our own car, we were not given a parking card for entry and exit into the garage. It took them a bit of time to sort that out, so we had to wait the second morning until it was available. A suggestion: provide guests with the basic cleaning equipment. There is nothing to clean up a spill, wipe a counter or dry dishes with. The kitchen comes with nothing other than the basic cutlery and cookware. It would be nice if there was salt, pepper, an extra garbage bag, and 20ml of dishwashing liquid to wash the dishes. It‘s small but makes a big difference in the experience. *The apartment was great, it just needs a checkover and an update on some kitchenware.

everything

nothing

When I got to the premises, no one knew about my booking, neither did anyone have my details. I was expected to wait for more than 40 minutes whilst they were trying to figure out details of my booking. After travelling for a long distance, I was tired and needed to rest. I then decided to book at a closeby hotel, which checked me in within 10 minutes. I therefore humbly request a refund.