PRIME SPOT FOR ASCOT & WINDSOR - 2 BEDROOMS - By Tempstay

None stop beeping for 3 days and night rang and asked if they would sort this out every day I was told this would happen but it never did on the last night they would not even reply nor would there pick up phone very poor customer support

Location was fantastic. Great to be chilled in an apartment than stuck in a hotel Quiet residential area clise to all amenities. Great for Lapland uk legoland and ascot racecourse

Nothing

Great location for visiting Ascot. Clean and comfortable.

Wasn't keen on the bed or mattress in the smaller bedroom. A lot of steep stairs.

Great property ideal location for ascot. All you need for your stay

Extremely uneven paving on entrance trip hazard.

The location of the property is close to our relative's property.

The entrance and the common area/hallway were untidy, dusty, and piled up with unwanted mail from a few months ago. The staircases were used to store household cleaning items. While you can still use the stairs in this case, it was not a pleasant scene. Upon arrival, we realized the hot water boiler was not working. After staying in and spending more than 3 hours on the phone helping Tempstay, the property management company, and working with them to troubleshoot the issue, we could shower after our 7-hour flight. One item by another, we found out that the facilities listed on the "PRIME SPOT FOR ASCOT & WINDSOR" page are not working: 1) The water boiler was not working upon arrival. 2) The dishwasher has a strong sewage odor even after we ran it a couple of times. Dishes went out dirtier than before. 3) Television has no reception at all. The staff at Tempstay suggested we use our own cable and Netflix subscription account, so we missed all the football matches during our stay. The connection "dongle" arrived and worked the night we departed after we followed up many times. 4) The maintenance and cleaning of the apartment are questionable: broken window hinges, dusty carpet, and spider web under the sink. 5) There was a sewage leak at the ground level, and the odor got into our apartment the last night we were there. While it's difficult to document the sewage smell we experienced throughout the last night staying there, we have a video showing the leakage coming from the back of the two-story building: https://share.icloud.com/photos/054wRPBBpz_UIPnLdVLy0StPQ Throughout this terrible experience, we contacted Tempstay and Booking.com numerous times and sought a partial refund, but Tempstay has decided, out of £1,488 of our total expenses, they will compensate £100 They stopped responding when I disputed the case, and Booking.com can't do anything about it.

Location

Beds awful Hall way not good No lamps or nice lighting No toaster

Property wasnt as described. Zero communication with the owners other than automated responses. Problem not resolved entire stay. Has put us off ever using an apartment style accommodation again. The property pictures and description showed there was a television. There was no television and other amenities that were in the picutes were also missing. The couch and footstool were also pretty marked and dirty looking. Location was good and property was quiet.

Bed very comfortable and flat very clean