Sala Siem Reap & Spa

La situation, les chambres étaient correctes et la literie était bonne.

J’ai été obligé de changer de chambre car le coffre-fort n’était pas scellé et la climatisation ne fonctionnait pas bien car il faisait chaud dans la première chambre. Sur la deuxième chambre attribuée, il y avait une porte contiguë à une autre chambre mais l’entrebâilleur était inefficace. J’ai donc été obligé de coller à la porte 2 gros fauteuils afin d’éviter un vol dans ma chambre et j’ai demandé une ficelle pour renforcer la fermeture de cette porte. J’ai été obligé de me faire entendre car le personnel avait l’air de prendre les choses à la légère sans trop réagir. Il faudrait que le responsable investisse dans un verrou pour bien fermer la porte en toute sécurité. Je demande un dédommagement de 40 € pour ce manque de rigueur dans la sécurité des chambres de cet hôtel, pour la propreté douteuse (serviettes sales) et la piscine n’en parlons pas. D’autre part l’hôtelier pratique des prix 2 à 3 fois plus chers pour le transfert vers l’aéroport et les excursions. L’hôtelier a proposé un prix de 33 $ pour le transfert à l’aéroport alors que j’ai réussi à trouver un prix de 9 $. Pour une excursion aux cascades l’hôtelier proposait 88 $ alors que j’ai eu la même excursion pour 48 $. Le personnel masculin n’était pas très souriant, heureusement les filles compensaient. J’avais l’impression que les serveurs se moquaient de moi et donc des clients. Je ne comprends pas comment la première chambre puisse être attribuée en sachant pertinemment qu’elle ne respectait pas un minimum de sécurité. J’ai eu l’impression que l’entretien général de cet hôtel était en perte de vitesse pour faire des économies au détriment des clients.

My bed was comfy and staff were friendly. It is across the road from the Angkor Wat Museum and has a fab supermarket next door for supplies. It is in a quiet location and no noise in the room.

I am vegetarian and can't drink Cows milk. I mentioned this to staff and it would have been nice if they got me some plant milk i.e. oat for my morning coffee and were more flex to make some food for breakfast for me, especially as the hotel is a long walk to the centre. I am sure if i pushed it, they may have helped. Its just that at every hotel i have stayed at they usually are more accommodating without being forced to be.

Staff were very responsive to requests and provided good recommendations and helped tell us where to visit. The breakfast was fantastic from the chefs to the service staff. Very responsive and high quality meals.

Pool closes at 8pm which was much earlier than we'd return from our day so we weren't able to use it at night. We did use it during the day and it's a salt water pool which was great and they have bar and food service as well. Happy hour was very good.

The room was surprisingly very clean(except for that one mistake the housekeeper made in one of our rooms)and everything was great, the staff, the breakfast and location.

Everything! The staff were lovely, very friendly and looked after us really well. We were given a free room upgrade on arrival to a fantastic poolside room, with a great bathroom, huge comfortable bed, dining table and chairs and outside patio with furniture, which was screened by plants from the pool. The breakfast was delicious and varied. The hotel was located slightly out of the centre but that made it tranquil and relaxing and there were always tuk-tuks outside. The swimming pool was a good size and always clean and such a lovely temperature. The pool bar with happy hour cocktails 4-6, was an added bonus!

Nothing we didn’t like.

The staff were very friendly and the hotel was in a good location. If you are looking for good clean accommodation this is a great choice.

The air-conditioning was a little lacking in the common areas and the furniture and room are definitely dated.