B81 - Casa do Outeiro Westcoast Home

Sehr schöne und geräumige Unterkunft, check-in easy, sowie Kommunikation mit den Vermietern. Die Terrasse war super!

Krásný velký dům, s hezkou terasou

Ubytování úplně nevonělo, byla tam jen jedna sklenice na víno pro 6 lidí. Nejdivnější však byla konverzace s majitelem, který střídal whatsapp a booking, odpovídal se zpožděním a vše bylo strašně zbytečně složité a podezřelé.

Die Unterkunft war sauber und war ausreichend für 1 Nacht auf dem Fishermanstrail.

-Anfrage nach früheren Check-in wurde nicht beantwortet -Check-in Code wurde erst 20min nach Ankunft und Nachfrage gesendet -Küchenschränke fallen fast auseinander -Dusche lieferte nur kurz heißes Wasser (60-90sek) danach nur noch kaltes. Am Morgen hingegen konstant warmes Wasser.

Küchen Schränke teilweise kaputt.

The place itself is pretty nice but there is equally nice places to stay nearby with better service

Check-in is from 4 pm on. At that time we still hadn’t received any instructions so we decided to walk to the address of the house that was mentioned in booking. The address was wrong, the woman living there was so kind to show us the correct house but she told us she was getting a bit tired with always having people from booking walking into her house. When we did get to the correct house, the cleaning lady told us she needed 30 more minutes. Unacceptable as it was already past check-in time. We called the agency, dream algarve, saying we didn’t get any instructions and telling them we were really not happy about having to wait outside. It almost seemed they didn’t know about our booking cause we had to give reservation number and the PIN code. This lady then told us she was sending us all the info with the information while we spoke and that she was sorry for the wait but they had had a problem with another house that day that was why the cleaning lady was late. She offered us a late check out but when you are walking the trail you don’t want to be leaving at 11 am. Guess what, the message with the information was still the wrong address!

The location was good. And nice towels.

Check-in messages were confusing or inconcise between Booking.com, Dream Algarve and WhatsApp. Luggage transfers were challenging, a arrival surprise (we were lucky to figure our with our transfer company, not the host), accoms well laid out but a little tired. Price for quality not comparable to other bookings.