Ocean Views from balcony Walk to Beach and Mall 3024

loved the hotel and the starbucks and signature restaurant with a great happy hour , didn’t get to use pool . Was there for family reasons .

The 50.00 check in fee for keys and 25.00 a day amenity fee that was not mentioned on Booking.com, we used no amenities , they didn’t clean our room at all or give us new towels in 5 days and we had to empty our own trash and there is nowhere to empty it and I’m not walking thru the lobby with a bag of garbage .. also parking is 40.00 self park .. would have been cheaper if I booked directly at hotel . But I can’t complain about the view, it was nice and the pillows were like a dream !

The hotel itself was AMAZING! In the middle of the action, being essentially attached to the Ala Moana Mall we had a ton of shops and restaurants just across the bridge within a 5min walk. The beach/marina just across the street. And if you’re willing to walk slightly more, there’s a ton more to explore in the city within a very reasonable walking distance. BUT that’s only if you can bring yourself to pry your body away from the hotel. The views are addicting, the rooftop restaurant is phenomenal and a local favorite (I watched it get full in literally 5 minutes), the pool is a loungers dream, and I’m surprised the connected gym doesn’t have its own membership because I’ve never seen a hotel gym so thorough (also featuring a sauna). Unfortunately I’m not doing the hotel much justice, because I barely scratched the surface, the hotel featured many more bars and restaurants with mouth watering menus. And despite how much foot traffic the hotel receives. I did not see a hair out of place, the hotel upkept its integrity maintaining a well looked after and clean facility

This is where it’s complicated. The hotel is amazing, this booking… not so much. The booking was AT the hotel, but not directly through the hotel/hotel management. We didn’t initially know this, but we didn’t think this would be a big deal. There was no turndown service, which COULD HAVE been fine, but the 2 of us were provided only 3 sets of towels to accommodate our 5 day stay in Oahu. Seeing the problem in this, We reached out immediately the next day to ask about more towels, and I was told that they, and I quote “ask guests to bring their own towels”, which I scanned the listing and the booking literature over and over again and did not find anything even close to that sentiment…. In the same message, he also provided the cost of adding the Hotel’s turndown service, which if we did add it, would then have made our booking more expensive than booking through the hotel itself. Then the listing has a pretty pricey cleaning fee, and in an almost comical sort of way, I was provided instructions of cleaning that made me feel like I should be employed for the listing. And I wonder what in the world the fee could be for, the room was left practically spotless with of course the linens needing a wash. But with the very few linens we were provided in the first place, I’m definitely not sure the cost matches the service. When I expressed my woes on not being told certain things prior to booking, and expressed my concern about the fees given, it was just completely ignored as if I said nothing about it. My overall recommendation is to save yourself the hassle, know the difference, and book directly with the the Ala Moana Hotel