Beautifully Updated 1 Bedroom Suite! Sand Dunes Room 2746

The shower head is so painful that you can't shower in it. My 5 year old was screaming and left WELPS all over him and myself. I had to go purchase a new shower head a walmart and install it just to use the shower. The beds and towels obviously were not cleaned. Looked like previous people had been sleeping in the beds. Obviously not washed. The whole place wasn't cleaned. It looked like it hadn't been properly cleaned in months. Mold in the shower. Mold and calcium build up on the skin sprayer hose. Roaches. False advertising. The hair dryer didn't work. DISGUSTING washer. Broken dryer so after you wash your clothes in Mold and mildew and nasty you can even dry your clothes because the dryer is broken in two different ways. The pools you have access to, the chlorine is so strong my son has chlorine rash on him so bad. All the kids at the pool did! Every parent was complaining about the same thing. Not one person was enjoying their stay. I would meber recommend the place to ANYONE. I wasn't able to use anything in the room as it didn't work, or it was just so gross!! You prmiaw me a clean room with working washer, dryer, hair dryer etc. I didn't get it. I felt so gross just being in this room. I reached out and contacted them and can't get any type of partial refund. I'm not asking for a full refund, I just want to be reencomsented for the beach trip from heck. I had to purchase things I wouldn't have purchased if I was given WHAT I PAID FOR. Already going about this in a different direction, making a report, talking to people who handle these things specifically. I am planning to sue. Absolute rip off. You can pay HALF the price and get all these things, plus more at a different hotel and you'll have a CLEAN ROOM with working appliances and no roaches.

My family loved the location and all of the pools.

The actual company that rents the room staff (5 out of 6) was absolutely horrible. They were rude and very disrespectful. I was beyond disappointed in the way they handled situations within the room. 2 days prior to check out, the air went out. It was 80 plus degrees in the room with the air set on 67. Also, the stove NEVER worked after buying tons of groceries to cook throughout the week to "save" money. The staff at Sand Dunes were absolutely AMAZING!!! Karie, from the resort, was so accommodating. She went above and beyond for our family.