GMS Grand Boutique Hotel ( A Unit of GMC Hotel & Resorts)

Housekeeping.

Food and behaviour of the Managing Director. After offering free coupon and 20% discount on dinner. The management backed out and kept changing the terms of the offer to our disadvantage. Such pettiness was not accepted from this type of hotel. The food was beyond just bad, it was completely inedible. Chicken ordered for dinner was served raw and the breakfast was disgraceful, untrained waiting staff completed the picture, one even snatched I was eating from under the nose while eating. Lastly, the lifts didn’t work for 3 full days which was a major issue was senior citizens like us.

Morning Staff at front desk very supportive

Lift was not working No buffet breakfast Resturant not maintained Room ac didn't work efficiently, no ceiling fan in the room as well as in the restaurant. The bathroom was flush and the shower was not working efficiently Limited bathroom supplies Linnens were dirty Did not maintain daily water supplies

Very dirty linen and flooding in shower area. Extremely unimpressive

Nothing

They didn't offer me any room saying they can't provide room at the booked amount from Booking.com which was very frustrating and humiliating.