Upstay - 32 Guest Home - Pool, Hot Tub and Games

Das Haus ist groß und geräumig. Alle Zimmer haben ein eigenes Bad, was für unsere Reisegruppe optimal ist. Auch der Außenbereich um den Pool ist groß. Vor dem Haus ist genug Platz für drei große 12/15-Sitzer Vans und ein PKW. Insgesamt ist das Haus in einem guten Zustand. Die Kommunikation mit dem Vermieter lief gut, nur hier und da etwas holprig, aber am Ende wurden unsere Anliegen alle bearbeitet.

Wir hatten das Haus 2024 schon mal gebucht. Leider ist seitdem der Preis sehr stark gestiegen. Daher ist das Preis-Leistungsverhältnis nicht mehr optimal.

The house is beautiful and spacious, and we were very comfortable. The rooms are large, and it's fantastic that each one has its own bathroom. The location is also good and quiet. The house doesn't have a covered garage; however, there is a very large parking area, enough for three large 15-person vans. The door staff is extremely friendly and helpful, very good and attentive. We thoroughly enjoyed our vacation, except for a few maintenance issues we encountered. Renata was proactive in resolving the problems we had, although most could have been avoided with better supervision before our arrival.

This was a major drawback: - We arrived to find the heating wasn't working on the coldest winter days. We arrived on a Wednesday, and the problem wasn't resolved until Saturday, after many complaints to Renata. This is unacceptable, especially since I asked several times before arriving if the heating and appliances were working properly. Some family members got sick because of how cold the rooms were. - They asked for a $500 USD deposit (outside booking.com platform), but without mentioning any pre-existing damage to the furniture, appliances, etc. This was very stressful because the house has a lot of worn/damaged furniture and equipment, and we had to report all of this to avoid having it deducted from the deposit. We were tourists, not house inspectors; this could have been avoided if they had told us about the pre-existing damage. - We informed them that we would be 25 people well before arriving, but there weren't enough pots suitable for cooking for so many people. Renata was proactive in quickly getting a larger pot. - Other maintenance issues we informed were promptly fixed.

The location was centered around so many attractions and restaurants. The neighborhood was very quiet. We are already looking forward to next year.

We had a few hiccups with the air conditioning but the host quickly rectified the problem. The gameroom is in the garage and so it was very hot.

La casa esta muy linda, super equipada. La gente que ayuda esta pendiente todo el tiempo. Los cuartos muy comodos, todos con baño y closet propio. Muy cerca de los parques. Pasamos unos días divinos.

Solo el servicio de limpieza que se contrata aparte, seria bueno que fueran mas personas a limpiar ya que es muy grande y no le dio tiempo en un solo dia.

It was keyless entry and the code worked perfectly.

The location was great. Easy and close access to parks, attractions, and shopping. The house was spacious, the host responses were courteous.

It was 80 degrees inside the house when we arrived. We had to call to ask to get it cooler. I read another review about the house being unbearably hot, so this is not something of which they are unaware. My sister had to buy a fan. My nephew was dripping sweat inside the house. The coolest the house ever got was 74 degrees in the middle of the night when there was no sun shining. The house needs a deep cleaning like sofas and carpets shampooed /deodorized ...the things that hold germs and odors. There was what might have been a pet stain in the carpet in the downstairs master suite. (I was afraid to go shoeless). Some of the dining chairs were wobbly, the stools around the island are worn and cracked badly. The cute Super Mario bedroom had a wobbly bunkbed that we were afraid to let the boys sleep in. Even with all that, I wanted to love the house. But when we saw roaches in the kitchen, that was the straw that broke the camels back for me.

The house was large enough to accommodate my family. Nice gated community

First off, I was supposed to check in at 4pm. I got a text around 1pm stating that housekeeping was running behind and they changed the time to 5pm. So I'm on an 11 hr drive schedule to make it around 4. So i waste an hour waiting on them to send me the door code. I had to call them it was after 5. The house gets hot doing the day. One of my cars got towed out of the driveway on the 2nd night there. They said the front tire touched the grass. The house has two sets of washers and dryers. The dryer downstairs didn't work, so that was frustrating. The bunk bedroom was not usable. The bed was so wobbly that the kids was afraid it would break. The living room couch needs to be cleaned or replaced. Some of the beds are not comfortable. The game room is in the garage, so it was super hot in there. There is no grill. Be careful out by the pool. One of the chairs, my husband sat in and went straight through it.

My family of 26 loved the following about the vacation home at 2562 Shanti Drive, Kissimmee, Florida: 1. We loved the location. We were very close to Walmart & Sams. In addition, we were 5-15 miles from Magic Kingdom, Sea World, and many more Orlando attractions. Many of the attractions were a part of the Orlando City Pass. That was a definite plus. 2. We loved the value and size of the vacation home. We had plenty of space to be close and apart as needed. 3. We loved the pool and especially the jacuzzi. The jacuzzi heated up quickly and was hot and wonderful. 4. We loved that bath and pool towels were provided for quests. 5. We loved the home decor, the comfortable sofa & beds, and the theater room. 6. We loved that our hosts and maintenance team tried their best to make our stay comfortable. Some issues were not their fought.

The vacation home is huge, well equipped, and mostly accommodating except for the following: 1. We did not like that we could not enter our vacation home until 4:30 pm because the housekeeping staff had not finished cleaning.In addition, we had to wait until the next morning for clean towels. 2. We did not like that two of the sinks, and two of the bathtubs were clogged. 3. We did not like that the king and queen rooms on the 1st floor had televisions that did not work even after maintenance came to repair the problem. 4. We did not like that no grill was allowed on the premises for preparing grilled food, especially during the spring/summer months, and that this information was not shared in the advertisement. 5. We did not like that 2 of the upstairs bed rooms were very warm, and no fans were supplied to keep guests cool. 6. We did not like that there was not enough parking for a vacation home that advertised accommodations for 32 people. Is it best to have a gameroom or 3 more parking spaces. Unfortunately, one person's car was towed.

The property was in a great location. My family enjoyed the stay.