Spacious, 3 bedroom, 2 bathroom, Surbiton

Floor heating. We'll ventilated. 1st floor. Spacious and well equipped. Good communication throughout.

We had a very enjoyable stay in this spacious three-bedroom apartment in Surbiton. The apartment offers plenty of space for a family, with well-furnished bedrooms, a functional kitchen, and comfortable living areas. One of the key advantages was the convenient parking, as the property is located on a quiet residential road. It is also a pleasant 15–20-minute walk from Surbiton Station, making it a good base for exploring the area and travelling into London. A special mention goes to Nino, who was extremely helpful throughout the entire process. From arranging check-in and check-out to responding promptly to questions before and during our stay, the communication was excellent. The check-out process was smooth and hassle-free, which added to the overall positive experience.

There are a few areas where the property could be improved. The en-suite bathroom in the master bedroom had a broken door, which limited its usability, although the family bathroom was clean and served us well. It would also be helpful if some additional basic supplies were provided, such as washing machine tablets, extra hand soap, and tissue paper. In addition, the kitchen bins could have been cleaned more thoroughly on the outside. Overall, these were relatively minor issues compared with the positives. The apartment is spacious, well-located, and managed by a responsive and helpful host. We were impressed with our stay and would happily consider staying again.

The property was close to the amusement park for the kids.

The property wasn’t properly cleaned before my arrival, i spent 3 hours cleaning up when i arrived with my kids, they had left over food in the microwave, sink was dirty, toilet was dirty, condom wraps by the bed and so on… Now what pissed me off the most was contacting the property owner to tell them this, expecting an apology at least, but nothing of that sort happened. I was expecting a package which got delivered after i checked out, one of the neighbors took it, and i never got that package.

Was a quiet peaceful neighborhood and the hosts was very responsive

Clean, comfortable beds, fully equipped, no fuss checking in, no fuss checking out

Before entering the property, I was asked to pay a deposit of £250, on top of the rental money. That deposit has never been returned until now, no explanation.

Good communication from hosts made access very easy

Our host, Nino, was excellent at communication and kindly let us check in early. The instructions regarding the check-in and keys collection were precise and went very smoothly. We found the apartment matched the photos and facilities as described on the site. The WiFi worked flawlessly and was fast enough for all our work needs. The main bedroom size is quite adequate with the 2nd bedroom also of acceptable size. The 3rd bedroom is quite small but this was not an issue for us. The kitchen is well presented and equipped with all necessary utensils available. The parking's location and position in the front courtyard is certainly a huge plus. My only recommendation is for the host to remind the cleaning staff to do a more thorough job. Although we found the flat clean, we felt that the professional cleaners could have paid more attention to details. Overall, a very nice flat, excellent location which provided us with all our needs. Highly recommended and will certainly stay again. Nino was extremely attentive and responded promptly, and pleasantly guided us through everything we needed. Huge thanks to Nino. We very much look forward to our next visit.

The professional cleaning staff could have done a better job.

Lots of space

Warm clean and functional. Good location with parking. Spacious. Felt safe and secure. Good communication with the host.

Only net curtains in one of the double bedrooms. Not that well equipped (no tea towels and not much crockery). A little more attention to detail would have been nice, for example the bed linen was very creased on arrival and curtains were not fixed to curtain rail properly making it difficult to close them.

It’s a spacious property surrounded by multiple public transportation options… There is a shop near by which is useful and the apartment came with some items in the cupboards for when you settle in.

The 2nd double bedroom was a little bit small for double bed but still a gorgeous apartment - Had to pay the safety deposit after the free cancellation date, for future reference it might be more helpful to let people know before hand or make it more clear when booking