Candlewood Suites Youngstown W - I-80 Niles Area by IHG

The kitchenette and staff. The lobby was so pretty decorated for Christmas. It looked like you were sitting in the livingroom with your family! I also loved the access to the family room! I celebrated Christmas with my Ohio family and used the room.

The rooms.need a lot of work! The handles on the vanity in the bathroom.was all rust! It was old and outdated. The kitchenette was nice to have but needed cleaned better.

Not enough dishes

Staff was fantastic and very friendly. Hotel pool and hot tub was always clean. I will from now on make this my hotel of choice when i come back home to visit.

Very clean and friendly staff! They welcomes my dog with open arms.

Upon arrival after 3pm to the hotel our room was not ready. Waited an additional 30mins before we could go in the room. Then to see that the bins under the dish counter was not emptied. I spent 12 days there and during that time my room was cleaned once with request and once without request. Both times after cleaning I had to request additional wash cloths, there was no dish cloths and it was unbelievable that the room attendants didn’t wash the dishes after they so called cleaned the room. How can a room be cleaned with the dishes being washed? Additionally the sofa mattress is dirty and soiled it needs changing. It is not suitable for human beings to lay on.

I am in the process of attempting to contact someone about my stay; this was the WORST experience...we arrived at the hotel around noon, i had called & was advised we could check in early; the receptionist (I was later advised this was the MANAGER) said I did not have a reservation & referred me to the Grove City location (I tried to call Grove City, before traveling, NO answer, despite many attempts); we drove 1/2 hour to Grove City, we do not have a reservation, the front desk woman, advised the reservation WAS where we just WERE; I called...the MANAGER had the reservation under my last name (Smith, Jennifer) (why?) so, we drive BACK...now we have spent $20 in gas, missed part of the festival we paid to attend (hence our reason for being there), the Austintown location advertised an OUTDOOR pool (no), free breakast (no)...i am extremely dissatisfied & seeking some kind of restribution; the only thing i liked was the very comfy bed

see above...

Kitchen

The furniture was beat up old and dirty.

The kitchen was good

Just wasn’t clean enough and the furniture is old and worn.