Sapa Mountain Resort Affiliated by Meliá

The staffs at the reception lobby are most helpful and also provide great customer service. I would like to mention a special thank you to a reception Staff - May (hope i get her name right). Not only did she provide great help and advice on where to travel around for sight see, she even pay meticulous attention to pre-emp our needs, like preparing the Hotel buggy for my family of six to pick us up from the hotel Swimming pool complex to return to hotel main lobby, so that we can be on time for our transport back to Railway Station. The hotel rooms (we had the Family Suite and the Deluxe rooms) are all cleaned and well equipped. Hotel breakfast also has a good spread.

Due to the loud activities at the Sapa Centre and nearby restaurants where BB Sapa Resort and Spa is near to，our bedrooms still be disturbed by these loud noise even till 10pm at night. If the hotel room windows can be a little more sound proofed or the curtains can help shield some of these noise，it would have completed the great comfort of this resort. We understand the noise from Sapa Centre and from the streets are not within Hotel control, but sound proofing the windows would help.

We loved the BB spa - excellent staff. Good Breakfast. Beautiful hotel and town.

Nice quiet hotel a few minutes away from the center which is quite busy.

Breakfast could be better. The pool and spa are up the hill, accessible by shuttle car. They felt dated, in need of an upgrade.

It was so clean & we found the location to be great as a young family. Our toddler was crying for a banana as we were checking out & within minutes one of the staff bought one out for her. They also let us check out at 4pm free of charge as our daughter needed a sleep & we had to wait for our night bus. The customer service was exceptional & so appreciated!

The bed was a little bit hard but still fine!