Old Kent Estates & Spa, Coorg

location , property

Food and beverages

I travelled with my Spouse and her parents who were having major problem with their feet, however the entire staff - Reception, Housekeeping (namely Sunil and his lady supervisor), Mr Srivsatava - The Chef etc never made us to feel a single point of concern. Extremely customer centric and very high problem solving approach, made our stay extremely relaxed and enjoyable. Thanks to all of them

Nothing to my knowledge

It felt quite exclusive and private. There's only 8 cottages (although they're in the process of building more). Rooms are spacious. Also the number of unique birds we spotted was unbelievable.

1. No experiences to speak of beyond a plantation walk. Not a cooking class. No star gazing, no anything. The coffee roasting session was a sham. Everything is centred around the lodge or in your room. Nothing to make use of their wonderful property. 2. Hospitality: Their staff is hardworking but absolutely impersonal, uncaring, lacking in warmth, and untrained. This is more, in our view, thanks to their management. Even with only 8 cottages, they didn't bother with a decent welcome, finding anything about the guests or offering any personal touches, as you expect for the price you pay. 3. The food: Boring, repetitive, limited with no local fare (esp in the nights). You are forced to choose from these random printouts without prices and get slapped with a fat bill at checkout. 4. Accessibility: not friendly for senior citizens. The front guest-manager who we met only at checkout seemed to recognise and acknowledge all these issues but did nothing about it. Instead they'll fix them but for the "next time". As if that would make up for our current experience and like we'd ever stay here again. Overall, they overpromise and underdeliver. They have much to learn from groups like CgH on hospitality. They're severely overpriced for their current service, experience and food. If only they paid as much attention to their guests as they do to branding or their social media.

Good Hospitality! Well done up rooms !

Colonial style exquisite property with lovely views of mountain tops and coffee plantations. Clean rooms, wonderful staff.

Getting reservation and confusion around kids being included in the reservation. premium pricing