Luxe Apartment - Leicester City Centre

公寓里的家具还比较新，厕所还可以

进入房间有一股大麻的味道，弥漫着在房间。我觉得保洁服务没有做好，厨房的碗碟不是太干净，有污渍的刀叉。离开住宿后押金没有在48小时后退款，对此房东没有任何反馈，直到两周以后联系booking客服，进行垫付才得以获得押金，告诫后续的住宿的朋友，如果要住宿千万不要缴纳押金，booking会告诉这不是必须的

It was very clean

Nothing

Pozícia apartmánu. Vsade blízko

Extremely disappointing and unacceptable stay – would not recommend

Our stay at Luxe Apartment Leicester was extremely stressful and poorly handled from start to finish. 1. Deposit request against platform policy: Despite their own policy and Booking.com’s clear advice against it, the property requested a high deposit via an external payment link sent through chat, which Booking.com warns can be unsafe and scam-prone. After we raised this concern, they suddenly decided not to take any deposit at all. 2. Poor and late check-in communication: On the day of check-in, the property sent the check-in information late, and when they did, it was incomplete. 3. Unable to access the building: Because the entry code provided was incomplete, we could not enter the apartment building. We were eventually let in only because a random resident happened to be leaving and allowed us inside. 4. Extremely poor cleanliness: The bed looked as though it had already been slept in — it was ruffled, dirty, and covered with hair. There were also suspicious stains (possibly blood) and holes in the bedding. This was completely unacceptable. 5. Broken furniture: Some furniture was damaged, including a broken shoe rack, which further reflected poor maintenance standards. 6. Breach of privacy: When we contacted Booking.com to request a refund due to these unacceptable conditions, Booking.com allowed the property owner to directly contact us by sharing our private phone numbers, which led to further distress. 7. Inappropriate “solution”: The property suggested we wait outside in the cold and rain while the same cleaner who left the bed in that condition came back to “clean” it. 8. Harassment and bullying: When we explained that we did not feel safe or comfortable staying overnight due to serious cleanliness concerns, the owner began calling us repeatedly and behaving in a bullying manner. 9. False claims to Booking.com: After we refused to stay and requested a refund, the owner falsely told Booking

Host was very nice!

No bad thoughts you should go there

Host is so polite and friendly and this is one of the cleanest apartment I have been I will definitely book back

Imran has been an excellent host ,the flat is well equipped n easy check in process,

Nothing to dislike or complain

Location was perfect for an event at Leicester Arena and close by for parking. Access was easy and apartment itself was really modern and comfortable.

Lights in bathroom especially over the bath could be brighter and there was no shower gel despite it being advertised as having some.