Lux design 2 bedroom unit sleep 4 in SoBe bst area

Our experience at this property was extremely disappointing and concerning. From the moment we arrived, we encountered multiple security issues that made us feel unsafe. First, the check-in instructions provided by the host contained the wrong door code, leaving us unable to enter upon arrival. This was frustrating and set the tone for the rest of our experience. Once we finally got inside, we discovered several concerns. The side door leading to the hallway could not be locked, and several windows facing the hallway were unsecured, making it easy for anyone to access the unit from the common areas. Additionally, the outer gate to the property did not close or secure properly, meaning that anyone could enter the premises without restriction. What was most alarming, however, was the activity inside the property's garage. We witnessed individuals pulling up in a car, drinking and driving, then stepping out with empty beer cans in hand. These individuals lingered around the entrance of the building, adding to the uncomfortable and unsafe atmosphere. Due to these issues, my wife and I felt we could not stay at this property for our own well-being. We communicated our concerns to the host in a professional manner, requesting a partial refund as we planned to leave immediately. Unfortunately, the host was dismissive, refused to acknowledge the security risks, and declined any refund whatsoever - even though we had only booked the day before and offered to pay that night's stay and cleaning fee. To add insult to injury, after making it clear that we had left and did not stay at the property, we still received an automated check-out message thanking us for our stay and asking us to complete cleaning procedures. This further demonstrated a lack of attentiveness and customer service. Between the security concerns, incorrect check-in information, and lack of accountability from the host, this was an unacceptable experience.