178 The Sandown Apartment

The main bedroom bed, it was old and very uncomfortable

Facilities on estate, private settings,close to slot of shopping centre

On arrival at gate were not assisted and had to struggle to get hold of host Upon arrival at flat it were locket Request other guest to show reception At reception show bookings but could not be assisted Try to contact host but we're not available Receptionist mentioned cannot enter flat unless confirmed with host. Had to wait at reception for some time and eventually receive keys Arrived at flat place seems not cleaned properly,bad odour in flat,request host to clean place Struggle with WiFi,TV after contacting host Kitchen not enough cups,bowls for salad and pots to small,but host provided The water suddenly went off and we thought it is due to shutdown and next day we enquire at reception they came and look and mentioned flat has a water coupon and currently finish,contact host and later in day decided to buy ourselves water and be refunded afterwards,which host did refund. What is so bad about this specific day 12 Dec it were wife's birthday and wanted to go out for the day but due to no water we only went out the following day. On another occasion my wife want to bake in oven pies, but there were no baking utensils and instead used casseroles and after talking it out both bowls crack and report to host