Hill10 Residence, i-city Shah Alam (Golden Shacks)

Clean and equipped

Location is great

Towels were insufficient and did smell awkward

The location.

I stayed here two years ago and booked again based on that good experience, but unfortunately, the property has gone drastically downhill. The unit no longer matches the Booking.com listing due to a complete lack of maintenance. Specific issues included: Misleading layout: An extra single bed in the living room made the space feel cramped. Cleanliness: The rug was stained and poorly vacuumed. Cutlery and dinnerware were not washed properly. The air-con units were very filthy. Poor amenities: Linens and towels felt very cheap and thin, and no drinking glasses were provided. Broken fixtures: The bathroom vanity and shower rail were both broken. Pests: The unit is infested with cockroaches. The host did put down a trap, but it did not solve the problem. When I raised these issues with the host, I was brushed off with a generic 'we will look into it' and offered zero consolation or resolution. I cannot recommend staying here- which is a shame because it was a lovely property to start with.