Hôtel Anne de Bretagne

Nous avons passé un merveilleux séjour, l'environnement était très agréable, le personnel très à l'écoute et bienveillant. Le petit déjeuner était délicieux et très complet et la piscine et la salle de sport sont des bonus qui enrichisse la qualité du séjour, tout était super, je recommande fortement !

Excellent Hotel in a great location.

Nothing

The hotel is perfectly located in the intra muros (but this comes with noise). The tv in the room is excellent with a great choice of channels and chrome cast.

I would not re book this hotel. We had several issues during out stay in this hotel, none of which were addressed by the staff, who seems entirely unbothered. The room itself smelled of mould or damp (a common complaints in the comments). The air con was stuck on a "heat setting" which meant we had to sleep with the windows open every night, on a loud street. The pool itself is a nice addition but there is no towels or water or even a clock down in the pool and you have to book in advance (you are not told this by the hotel in advance). We were given one towel in our room, and as there is no phones in the room we had to go down and ask for extra towels (no apology). The worst part was, the shower was stone cold. when we raised this with staff they said they'd have a look, again no apology. We came back to the hotel later to be told there was nothing wrong with the shower. Again, it was cold the next morning. A cold shower is a completely unacceptable thing for a hotel and should be remedied. Instead, the hotel just fobbed us off. Upon check out, you would usually be asked how was your stay, the staff did not bother to ask this but we informed them of the aboce. As it happens all of the above appears to be raised in prior comments here. So it is surprising that the staff looked surprised when I raised the issues. Again, no apology. Having stayed in many hotels in Brittany, I have found staff to really care about customer experience. We unfortunately experienced the total opposite here. Finally, I left a tshirt in the hotel and have received several whatsapps, emails and texts from a different hotel in Saint Malo looking for €35 to post a tshirt to Ireland for return. I have no ideal how another hotel has my data. This is just illustrative how unseriously the hotel takes its customer service.