Back Up To The Canal, Private Pool, Hot Tub

The location is great! Right on the canal and very safe neighborhood. The layout of the house is accommodating for a family of 10. The kitchen was well equipped, and the beds were fairly Comfy.

We booked this home with the sole purpose of using the pool and hot tub every day. I emailed the property before booking to make sure that the pool was heated and the hot tub was a true heated hot tub. They confirmed and therefore I booked the house. The week of our vacation it was chilly weather, so I messaged the property manager directly to make sure yet again that the pool would be heated and he confirmed. when we arrive to the home, the pool worked for about five hours before the heat turned off and the filter stopped working. I immediately contacted the property manager, and he basically told me I was working it wrong (the was only one button to push???) the pool continued to not filter or be heated for most of our trip while the property manager had very poor communication with us. A pool technician finally came to the house on our last day of vacation. We were able to use the pool for a total of maybe 10 hours the entire vacation. I understand that technical difficulties cannot be predicted, but I was very disappointed in the way this situation was handled.