La Pietra Nera - Etna Home

This was by far the worst accommodation experience I’ve ever had. If you’re considering booking this property, don’t. Here’s why: 1. Unsafe and poorly designed rooms: The room we stayed in looked great in the photos, but in reality, it was directly connected to a public hallway and staircase. We could hear every conversation and footstep, and hallway lights shone directly into the room, making it impossible to sleep. Worse, the room had no security measures—anyone could easily break in. Additionally, it was separated from another room by a transparent window with no curtains, leaving us with "zero privacy". This is completely unacceptable. 2. Terrible facilities: The shared bathroom was a nightmare. There was no proper shower, only a communal bathtub, which felt unhygienic. The toilet was even worse—broken, with no lid or seat. How are guests supposed to use such facilities? This shows a complete lack of care for basic guest needs. 3. Useless WiFi: The WiFi was unbearably slow, and the 22-character password was frustrating to input. Even when connected, the speed was so bad that basic tasks like streaming a video were impossible. I ended up relying on mobile data instead. 4. Unreasonable extra charges and hostile behavior: Due to a misunderstanding on Booking.com, we accidentally booked for 2 people instead of 4. We provided passports for all 4 guests at check-in, but the staff said nothing. The next day, the host demanded an extra €170 for the additional two people. Though frustrated, we paid immediately. However, the host then accused us of sneaking in unregistered guests and even threatened to call the police! This aggressive and unprofessional behavior was completely uncalled for. Later, I saw reviews from other guests who experienced similar situations, with inconsistent extra charges. Is this a scam? In conclusion, What was supposed to be a relaxing New Year’s trip turned into a nightmare.

Incredible value, great location and views, spotless. Big shout out to our host who accepted our booking last minute (we had flight delays and had to stay near Catania airport last minute) and stayed up to greet us at 1:30 am.

Nothing

I had a fantastic room in a recently refurbished b&b. Staff was excellent

It depends what you want to do in Catania, I chose this b&b as it was convenient for where I had to go in the morning.

Alessandra is a very kind host who went out of her way to assist us with arranging a taxi on the day of our departure.

Hostess was very nice, provided vegan food for us to have for breakfast, room was big and comfortable, private parking.

Beautiful and clean room, with an amazing roof top balcony. Alessandra is a great host, easy to communicate with. She made homemade breakfast each morning, which was delicious. Very easy to get to the city center by metro. Which is €2 for a 24h ticket

Spacious and nice design room. Very nice and helpful host. Could park inside the property my motorbike. Super comfortable bed and pillows!

The location is not really the best but is compensated by the other positive aspects.